Flash Sale FAQs
About The Sale
When is the sale?
The Flash Sale starts 1PM AEDT Tuesday (16/11) and ends midnight AEDT, Thursday (18/11).
What are the terms & conditions of the sale?
Sale prices are as marked. The sale is online only (not valid in-store) and available only during the promotional period: 1pm (AEDT) Tuesday, 16 November until 11:59pm (AEDT) Thursday, 18 November 2021. No lay-bys, holds, rain-checks or refunds available. Sale purchases can be returned for store credit (that never expires) or exchanged for an alternative size of the same style and colour only. Discounts are not valid in conjunction with any other offer or discount code, and are not available on collaboration and charity partnership styles, accessories, shoe care, gift cards or any items on pre-order. Our Buy Now Pay Later services Afterpay, Zip and Humm are only available on full price purchases and will not be available during this promotional period.
Is everything on sale?
Our entire range will be reduced by 20%, including already reduced stock. The sale excludes charity/collaboration styles and pre-order stock. Prices as marked, only while stock lasts.
Will stock be replenished before or during the sale?
Unfortunately not, the sale price is valid whilst stocks last.
During The Sale
How do I receive a discount during the sale?
All shoes will be individually reduced in price on our website. Simply add the product to your cart and proceed to check-out. Happy shopping! There is NO discount code to further reduce items, the sale is NOT in conjunction with any other offer.
I can't see sale prices?
Oh no! Please try a different browser or changing your device, alternatively, shop in incognito mode.
Will stock be replenished before the sale? Can I pre-order an item at the sale price?
Unfortunately, not. The sale is only while current stock lasts. Any available items for pre-order will be full price.
Will there be a wait time?
Maybe. To manage the traffic on our website (and offer the best possible online experience!), we’ve limited the number of people on the website at one time. It should only take 1-2 minutes, and you’ll be shopping in no time!
I can’t get through on your phone line.
Online sales are a busy time at Bared. You can chat with us Live! Look for the blue bubble on our website and we will be with you ASAP. Alternatively, you can select to receive a callback and one of our team members will return your call as soon as they are available (this will save you waiting on the phone) or you can leave us a voicemail, and we’ll do our best to get back to you as soon as we can. We will return your voice message by the end of the business day.Alternatively, we have our own Bared Virtual Assistant who may have the answers you are looking for! You can access it via the blue live chat bubble on our website.
I'm unsure of my size, how do I determine what size to purchase?
If you're unsure about sizing, please refer to our Size Chart. You can also filter by size, colours, features and price under each category. It might be worth taking an inventory of your shoe wardrobe and figuring out your average European size! We always recommend you order your usual size.
If you’re still unsure, print out the Bared Measuring Guide to measure your size more accurately. Alternatively, chat with us on Live Chat and our fitting experts will assist you with this.
Can I put something on hold?
We are unable to hold, place items on layby or transfer items between stores during sale periods.
How do I use my store credit or gift voucher during the promotion?
To use your store credit or gift voucher online, add the shoes to your cart as normal and proceed to checkout. From there, add your store credit or voucher code in the space provided on the right. Click apply to apply your credit/voucher code.
Ensure you are entering it in the final stage of checkout where it states 'discount code,gift card' not the section that simply states 'discount code' in your bag/cart.
If your gift voucher code still doesn’t work, please chat with us live or request your gift voucher code via the Bared Virtual Assistant located in the blue bubble. If you’re concerned your size may sell out, we suggest purchasing the shoes and letting us know that you have a voucher in the notes section at checkout. We will then apply your voucher to your purchase, and refund the amount you have overpaid on your credit card or PayPal account.
Can I use two gift vouchers for one purchase?
You sure can! Simply add one code, click apply, add the second code and click apply again! This will apply both your vouchers to your order. Ensure you are entering it in the final stage of checkout where it states 'discount code/gift card' not the section that simply states 'discount code' in your bag/cart.
Can you send me some extra shoes to try?
We love being able to send out extra shoes for you to try with your order. It’s a great way to compare sizes and styles. Unfortunately, we are unable to send out extra pairs with sale purchases.
If you’re in Australia, once our sale has ended, if the shoes you order don’t fit or you don’t like them, you can arrange a size swap or create your own returns label to return your unwanted shoes for a store credit. Simply visit https://bared.com.au/returns-and-exchanges for more information.
If you’re outside Australia, once our sale has ended. Please get in touch with our Customer Service team via the blue Live Chat bubble on the bottom right of your browser and they will be able to assist you.
I’m having issues with your website.
If you’re having any issues shopping on our website, please try placing an order on another device (mobile, tablet, laptop or desktop) or use a different payment method (Credit Card/PayPal). You may find that you need to clear your browsing history/data, cookies and/or cache. If you’re having no luck, get in touch with us via the blue Live Chat bubble on the right of the browser and we can assist you. Alternatively, give us a call on +61 3 9509 5771 and we can process your order over the phone.
Keep in mind the phones are often very busy so if you can’t get through either try again a bit later or leave us a voicemail and we’ll get back to you as soon as we can.
Alternatively, please try emptying your cart, logging out of your account, refreshing your browser and logging back in and re-adding the items to your cart. If you’re unable to re-add them, they have unfortunately sold out.
Reservations, Stores & Payments
Are items in my cart reserved?
Adding shoes to your cart does not reserve the stock. Your shoes will only be secured once you have completed checkout.
Can I layby my order?
Unfortunately, not. We don't accept laybys or rainchecks on sale items.
Can I shop in-store during the online sale?
The Flash Sale is only available online. Our Armadale store will be closed for the duration of the sale. Our Sydney store and Melbourne CBD stores will be open. Sale only available online.
The website has sold out of my size. Is it available in one of the stores?
If your size isn’t showing up on our website, then we are out of stock across all of our stores. If you would like to know when the shoe is re-stocked, please login to your online account, click on your size you wish to purchase (i.e. 38 – Notify me), and then click ‘Email when re-stocked’. You’ll be the first to know when we receive a re-stock.
If the item says, ‘Out of stock’ we will not be reordering this item. Sorry!
Can I pick up my order in-store? What about express post and same-day delivery?
Store pick up, express post and same-day delivery are not available for purchases made during our online sale. Please allow up to 7 business days for your order to be dispatched from our warehouse.
Do you offer any 'Buy Now, Pay Later' shopping options on sale purchases?
You can shop with Paypal’s Pay In 4 platform. Simply, add your shoes to your cart, select Paypal at checkout and choose 'PayPal Pay in 4’. Make sure your account is verified. Find out more.
Please note, we do not offer Afterpay, Zip, Laybuy and Humm on sale purchases.
After The Sale
When can I expect to receive my order?
Sale orders may take up to 7 business days to leave our warehouse. If you’ve ordered multiple pairs of shoes, you may receive more than one parcel as our stock is spread across multiple locations. Unfortunately, we are unable to combine orders after they have been placed.
In addition, Australia Post is experiencing major delays due to COVID-19 reductions in domestic flights between capital cities. Please allow an additional week beyond normal sale delivery times to receive your order.
If you’re within Australia and New Zealand, you will receive tracking information from Australia Post, with email notifications sent when your order is dispatched, when your shoes are picked up, are in transit and are delivered. International orders are sent via DHL Express, with tracking information sent upon dispatch.
How can I track my order?
If you have not received a tracking notification and would like to know the status of your order, simply select the blue chat bubble on the right of your browser and select the ‘Bared Virtual Assistant’. Then select ‘My current order’, Check Order Status’ and then enter your order number - once you have done this we will provide you with your orders shipping status straight away.
Can I return shoes I purchase during the sale?
We’re happy to offer you either a size exchange or store credit (for the amount paid) for any shoes purchased during the sale – we’ll even pay the return postage (for customers within Australia and New Zealand)! Alternatively, we're happy for you to pop into one of our stores, once they are open, for some help with the fit, to exchange or to return for a store credit. Unfortunately, we cannot refund sale items.
Will you honour the sale price on exchanges?
We're more than happy to honour the sale price for a straight size swap of the same style, however, any colour or style change will be processed at full price.
I accidentally bought the wrong style or size! How do I change my order?
Oh no! If you haven’t received a shipping notification via email, chat with us at the bottom right of your screen and we’ll do our best to update your order.
If you have received a shipping notification with tracking information via email, your order has already been shipped and unfortunately, we won’t be able to change it.
To ensure you don’t miss out on the shoes you want, we recommend placing another order and redirect your parcel back to us. Please let us know once you have done so!
If you’re located within Australia,
- Find your Australia Post shipping notification.
- Click your tracking number.
- Follow the links to redirect your parcel back to Bared Footwear - 15 Hamilton Street, Oakleigh VIC 3166.
If you’re located outside Australia, you will be unable to redirect your parcel back to us so please get in touch with us via live chat, phone or email and we will assist you further.
I placed an order and input my address incorrectly! Help!
Oh no! If you have not yet received a shipping notification via email, get in touch with us ASAP. Let us know your name, order number and the correct address.
If you’re within Australia, if you have received a shipping notification with tracking, via email, your order has already been shipped and we won't be able to amend your address. You can redirect your parcel by going to your Australia Post shipping notification email and follow the links to arrange for the parcel to be redirected to the correct address. It only takes a few seconds.
If you’re in New Zealand, once your order has been shipped you are unable to arrange a redirection to another address. Please get in touch with our team via live chat.If you’re outside Australia and New Zealand, once your order has been shipped, you can access your Waybill number in your shipping confirmation email. From there, click through to DHL’s On Demand Delivery portal where you will be able to amend your address.
If I return shoes, when can I expect my store credit?
Due to the high volume of orders during sales and promotions, please allow up to four business days after the shoes have arrived at our warehouse to receive your store credit/gift voucher via email.
I only received half my order?
If you ordered multiple pairs of shoes, remember they may be shipped separately, depending on the location of the stock. It takes up to 7 business days for us to ship all orders - please wait for this timeframe to elapse before you start to panic. ;) You will receive shipping notifications when your order is printed and sent.
Still have questions?
If you still have questions regarding our sale or your order, you can chat with us live here, or look out for the blue bubble on the bottom right of our website. Alternatively, please call (03) 9509 5771.
