Our Service
Real people, real help.
Our customer service is like no other! If you’re unsure about sizing or tossing up between styles, we’re here to help in real-time, just chat with us live!
Ready to talk all things footwear, we’ll send you extra pairs to try - at no cost to you - so you can compare sizes or styles and use our nifty fitting options to suit your foot!
We’ll never leave you in shoes you don’t adore!
Feel free to contact us or chat with us live!
Our promise to you; we'll move mountains to find your dream shoes.
Free Returns
We happily offer an exchange, store credit or refund for any full-priced purchase within 60 days, provided they're in as-new condition.
If you're unsure on your size, or style, we'll happily send you additional shoes to compare at no extra cost, we'll even pay the return shipping!
Team Training
Customer service is our top priority! We know how tricky feet can be, so we make it our mission to find your perfect pair.
With no request too big or small, our entire online and in-store team are expertly trained and fitted with all the tools to take on any foot type.
Virtual Fittings
Want to talk to someone about the fit of your shoes but can't come in-store? We're here to bring our fitting experience to the comfort of your home.
Ready to answer all your footwear needs, our team of fitting experts are available to chat via video call between 3:30pm-10pm PDT, seven days a week.
Our Stores
Our Stores
From architectural sights to a relaxed yet inviting atmosphere, we’re all about creating a good time and it doesn’t stop there. Our fitting experience is like no other and worth a visit in-store to see first-hand.
Visit our very first flagship location on High Street, Armadale or pop into our store nestled within one of Melbourne's iconic laneways. We've also got light-filled boutiques in Sydney's CBD and Fortitude Valley, Brisbane. You can also find us across the globe in SoHo, New York and Newmarket, Auckland.
You'll be measured up by one of our fitting experts (old-school style) to ensure your correct size. From there, try on ANY style you desire, and we'll use our nifty fitting options to custom-fit them to your feet.