End of Season Sale FAQs

All shoes will be discounted during the sale, excluding accessories, shoe care and gift cards.

If you're unsure about sizing, please refer to our Size Guide. You can also filter by size, colour, features and price under each category. It might be worth taking an inventory of your shoe wardrobe and figuring out your average European size! We always recommend you order your usual size.

We love being able to send out extra shoes for you to try, it’s a great way to compare sizes and styles. Unfortunately, during sale periods we are not able to offer this service before you receive your sale order.

If your size isn’t showing up on our website, then we are out of stock across all of our stores. If you would like to know when the shoe is re-stocked, please log in to your online account, click on the size you wish to purchase (i.e. 38 – Notify me), and then click ‘Email when re-stocked’. You’ll be the first to know when we receive a re-stock. Any restock would be charged at full price as there are no rain checks available.

If the item says, ‘Out of stock’ we will not be reordering this item. Sorry!

We offer free shipping on all orders over US$400. Alternatively, shipping is US$15 for standard post via FedEx and US$35 for express via DHL Express. Please allow up to 7 business days for your standard post order to be dispatched from our warehouse in Melbourne, Australia.

Please note, that we are unable to upgrade parcels to express shipping after placement.

Orders within the United States may be dispatched from our SoHo, New York store via USPS.

Orders may take up to 7 business days to leave our warehouse for standard post. You may receive more than one parcel as our stock is spread across multiple locations. Unfortunately, we are unable to combine orders after they have been placed.

You will receive an email with tracking information as soon as your order is dispatched.

To use your store credit or gift card online, add the shoes to your cart as normal and proceed to checkout. From there, add your store credit or voucher code in the space provided on the right. Click apply to apply your credit/voucher code.

Ensure you are entering it in the final stage of checkout where it states 'discount code, gift card' not the section that simply states 'discount code' in your bag/cart.

Of course – we’ll even pay the return postage! Get in touch with our lovely Customer Service team to help with the fit of your shoes.

We’re happy to offer you either a size exchange or store credit (for the amount paid) for any shoes purchased during the sale. Unfortunately, we cannot refund sale items, and if a shoe is tagged as “Final Sale”, no exchanges or returns will be accepted.

As you’ve ordered multiple pairs of shoes, your items may be shipped separately, depending on the location of the stock. It takes up to two business days for us to ship all orders - please wait for this timeframe to elapse before you start to worry. You will receive shipping notifications when your order is printed and sent.

Oh no! Once your order is placed, we are unable to amend the delivery address.

If your parcel is shipped by FedEx and requires an address amendment, before a delivery attempt you can request a redirect through the FedEx mobile app, online or through local customer service. You should receive automatic email notifications with the details of your expected package and this link will also provide you access to the different delivery options.

If your parcel is shipped by DHL Express, you can amend your address through the ODD function (One-Demand Delivery function) on the DHL website, which provides delivery amendment options.

Look for us on the right-hand corner of our website and we will be with you ASAP. Alternatively, you can select to receive a callback and one of our team members will return your call as soon as they are available (this will save you waiting on the phone and will hold your place in the queue). We’ll do our best to get back to you as soon as we can.

Keep in mind the phones are often very busy so if you can’t get through either try again a bit later or request a callback and we’ll get back to you as soon as we can.

Alternatively, please try emptying your cart, logging out of your account, refreshing your browser, logging back in and re-adding the items to your cart. If you’re unable to re-add them, they have unfortunately sold out.