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Bared Footwear

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Shipping & Delivery

General Shipping/Delivery FAQs

What courier do we use?

We use Australia Post to dispatch all standard post to New Zealand. Express orders are sent by DHL Express shipping or FedEx to our NZ customers.

How much does shipping cost?

Starting Monday, October 23rd, 2023, our shipping rates will be adjusted to NZ$12 for standard post via Australia Post and NZ$25 for express via DHL Express.

Do you offer express shipping?

Yes! We offer DHL Express shipping to New Zealand for NZ$25.

Where do you ship to?

We ship anywhere in New Zealand, including New Zealand parcel lockers and post office boxes.

How long will it take for you to ship my order?

We'll generally have your order on its way within two business days (or a little longer during sale and promotional periods).

We ship all New Zealand orders by Australia Post or DHL Express. Delivery times will vary depending on your location.

Will I receive tracking details with my order?

Yes. We'll send you tracking updates via email to advise you when your order has been printed, dispatched, is in transit, is on board for delivery and has been delivered. We hope your new Bared shoes are perfect for you.

I've only received half of my delivery.

If you've only received half of your order, don't panic! If you ordered multiple items your shoes may be shipped separately and at different times, depending on the location of stock. Please allow a couple of extra days for your second pair to arrive, before you start to panic.

Do you ship on weekends? What about Public Holidays?

Orders leave all of our locations on weekdays at around 3pm AEST, excluding Victorian Public Holidays.

I think my order has been lost, help!

If your order has been delivered and signed for, though it is not your signature on the proof of delivery document, please email us at info@baredfootwear.com. We can lodge an investigation with Australia Post to locate your parcel. You will be able to find your tracking details in the email you received when your order was dispatched.

If there have been no physical scans on your order for more than five business days, please email us at info@baredfootwear.com so that we can lodge an investigation with Australia Post to ascertain the whereabouts of your parcel.

Please note:

During peak times of traffic (e.g. Boxing Day or Black Friday sales) or service disruption (e.g. strikes or natural disasters) scanning and updates may be reduced.

What if I'm not home to accept my delivery?

All orders are sent using Australia Post’s signature on delivery service. If you are unavailable at the time of delivery, an NZPost representative will leave a card for you detailing instructions on pickup from your nearest post office. The post office will hold your order for ten business days. If you haven’t collected your order within that time, it will be returned to us.

Do you cover customs and duties charges?

As much as we’d love to, unfortunately not! If your order is over NZ$1000, you will be charged taxes and duties on your purchase when it reaches New Zealand.

Do I have to pay return shipping costs?

You’re in luck! We cover the cost of all shipping and returns, including an extra package of additional pairs we may have sent for you to try. We use Australia Post or DHL Express On Demand for all New Zealand returns.

Can’t find what you’re looking for?

We’re here to help! Just look out for the Live Chat button on the bottom right of your screen, or click 'Chat now' to live chat to with one of our Bared Footwear experts.

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