We'll always do our best to find your dream shoes, but in some cases, they’re just not quite right or maybe you've changed your mind.

We'll offer an exchange, store credit or refund for any items purchased at full price and are returned in as-new condition within 60 days of purchase.

We'll also happily exchange or offer a store credit (for the amount paid) for sale items or items purchased at a discount and returned in as-new condition within 60 days of purchase. If it's after 60 days we'd still like to help if we can, so please call or email us for a chat.

If a shoe is purchased as 'Final Sale', the sale is final. No exchanges or returns will be accepted.

We’ll happily send you a second (or third!) pair so you can compare sizes or styles and try the different fitting options our fitting packs allow.

We will cover the cost of postage on additional pairs and the return. However, please keep in mind, any applicable customs duties or taxes, are at your expense. If you have any fitting or shipping queries before placing your order, please live chat, call us on +613 9509 5771 or email info@baredfootwear.com. We’ll do our best to help!

If your shoes aren’t quite right, we’ll happily cover the return cost. Simply reach out to us on Live Chat or email us at info@baredfootwear.com and we will provide the return documents and instructions.

Once we receive your shoes at Bared HQ, we’ll process a refund (only available on full-priced purchases) OR offer you a store credit (for the amount paid) and add a bonus AU$25 to it for any full-priced purchase. If you purchased your shoes at a discounted or sale price, we will issue a store credit (as per our above terms). We’ll email your new receipt to you – store credits can be used in our stores or online, and they don’t expire!

If a shoe is purchased as 'Final Sale', the sale is final. No exchanges or returns will be accepted.

Our returns policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us.

If your shoes are not of acceptable quality, not fit for their purpose or are different from the description or sample (keeping in mind leather is a natural product, and variances are entirely normal), then you may be eligible for a refund, exchange or any discount of the shoes, should you choose to keep them.

If your shoes are damaged through misuse, accident or abnormal use, the Australian Consumer Law may not apply, and Bared Footwear may not provide a refund, exchange or repair. An original proof of purchase is required before providing a remedy under the Australian Consumer Law.

Shoes marked as seconds or samples cannot be returned as that fault was identified at the time of purchase. if the seconds or samples product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.

We pride ourselves on the quality and materials used to manufacture our shoes, so if for whatever reason you’re not happy with their wear, please consider the following:

Within three months of purchase, we’ll repair a MINOR FAULT at no cost to you!

A minor fault is a problem that is easily fixed, such as a rubber outer sole lifting slightly or a broken lace.

Within three months of purchase, we’ll either replace or offer a refund for a MAJOR FAULT, depending on your preference.

A major fault is a problem that would have prevented you from purchasing if you’d previously known about it, such as:

• The shoes are unsafe.
• The shoes are significantly different from the sample or description.
• The shoes don’t offer what we said they would, what you asked for, or can’t be easily repaired.

For all fault claims, all shoes must be assessed by a staff member. Our team will request images and/or video footage, alternatively, you're welcome to pop in-store for assessment. In some cases, we may require our cobbler to assess the shoe(s).

Any Questions?

As our customer, you’re our top priority! We’ll never leave you with shoes you don’t love. If you have any questions regarding fit, leather care, or anything footwear, just call +61 3 9509 5771, email info@baredfootwear.com or live chat with us.