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Returns & Exchanges

Have you tried our tricks below?

Forefoot padding

A little roomy or too snug?

Never fear, the Fit Kit is here! Secure the fit by adding the green forefoot padding under the orange footbed. Give yourself extra wiggle room by replacing the original footbed with the thinner footbed.

Gel Spots

Have a few ouchy areas?

Stick our magic Gel Spots on to any areas of the shoe that are rubbing to speed up the wearing in process.

Watch the video

Gel Inserts

Too roomy in your heels?

Well, space is good! We promise after a long day/night, you'll thank us for the extra wriggle room. The leather will soften, mould to your foot and fill in any of that initial gapping. If you still have too much space, these nifty removable inserts will do the trick!

Watch the video

Still not your dream shoes?

We're here to help! Live chat with our fitting experts to try additional styles at no cost to you, or return your shoes.

Returns & Exchanges FAQs

Returns Policy

We'll always do our best to find your dream shoes, but in some cases, they’re just not quite right or maybe you've changed your mind.

We'll offer an exchange, store credit or refund for any items purchased at full price and are returned in as-new condition within 60 days of purchase.

We'll also happily exchange or offer a store credit (for the amount paid) for sale items or items purchased at a discount and returned in as-new condition within 60 days of purchase.

If it's after 60 days we'd still like to help if we can, so please call or email us for a chat.

If a shoe is purchased at 50% off or more, the sale is final. No exchanges or returns will be accepted.

Full Price Returns

We'll offer an exchange, store credit or refund for any items purchased at full price and are returned in as-new condition within 60 days of purchase.

Sale & Promotion Returns

We will happily exchange or offer a store credit (for the amount paid) for sale items or items purchased at a discount that are returned in as-new condition within 60 days of purchase. If it's after 60 days we'd still like to help if we can, so please call or email us for a chat.

If a shoe is purchased at 50% off or more, the sale is final. No exchanges or returns will be accepted.

How Can I Exchange My Shoes?

Like our Australian customers, we’ll happily send you a second (or third!) pair so you can compare sizes or styles and try the different fitting options our fitting packs allow.

Please keep in mind if you need to return your new Bared shoes, return postage costs, plus any applicable customs duties or taxes, if we are sending you out additional pairs to try, are at your expense. If you have any fitting or shipping queries before placing your order, please live chat, call us on +613 9509 5771 or email info@bared.com.au. We’ll do our best to help!

How Can I Return My Shoes?

Like our Australian customers, we’ll happily send you a second (or third!) pair so you can compare sizes or styles and try the different fitting options our fitting packs allow.

Please keep in mind if you need to return your new Bared shoes, return postage costs, plus any applicable customs duties or taxes, if we are sending you out additional pairs to try, are at your expense. If you have any fitting or shipping queries before placing your order, please live chat, call us on +613 9509 5771 or email info@bared.com.au. We’ll do our best to help!

How can I return my shoes?
If you’re located outside of USA, Canada, Japan, Hong Kong or Singapore, please send returns (including the original packaging, receipt and fitting pack – if included) to:

Bared Footwear
15 Hamilton Street,
Oakleigh, Victoria, 3166
Australia

Alternatively, we can obtain a return postage quote from DHL for you. If you’d like us to obtain a quote on your behalf, please email, call or live chat with us.

If you’re located within the USA, Canada, Hong Kong, Japan or Singapore, we have some good news! We know international return shipping doesn’t come cheap. To help, we now subsidise the cost and offer flat rate returns with DHL! See below:

USA & Canada: $55;
Japan, Hong Kong & Singapore: $45

The cost of your return can be deducted from your refund (if its a full priced purchase) or store credit (for sale purchases) or paid in advance, depending on the circumstances. To arrange a DHL return, please email us at info@bared.com.au with your order number and the shoes you wish to return – we’ll email you back with a returns label, commercial invoice and instructions on how to book your pick up online through DHL.

Once we receive your shoes at Bared HQ, we’ll process a refund (only available on full-priced purchases) OR offer you a store credit (for the amount paid) and add a bonus $25 to it for any full-priced purchase. If you purchased your shoes at a discounted or sale price, we will issue a store credit (as per our above terms). We’ll email your new receipt to you – store credits can be used in our stores or online, and they don’t expire!

If a shoe is purchased at 50% off or more, the sale is final. No exchanges or returns will be accepted.

If you’re returning from New Zealand, please see more information here.

Customs Duties & Taxes

Please be sure to confirm your country’s import tax and customs costs. Unfortunately, we are not responsible for any additional costs incurred.

Determining the customs and duties taxes is complicated as the relevant border protection service of each country makes the final decision as to what is owed. Taxes are calculated based on your location, and the weight of your order, in addition to freight costs. Please contact your local border protection service to find out what costs may occur.

Will I Need To Pay For My Return?

Yes. If you are wanting to return your order, all international return shipping costs are to be paid by you.

If you would like us to obtain a return shipping quote through DHL on your behalf, please email us at info@bared.com.au.

We understand that international return shipping doesn’t come cheap. To help, we now subsidise the cost in selected countries and offer flat rate returns with DHL. See below:

  • USA and Canada: $55USD
  • Japan, Hong Kong and Singapore: $45USD

The cost of your return will be deducted from your refund or store credit. To arrange this, please email us at info@bared.com.au with your order number and the shoes you wish to return – we’ll email you back with the information.

Consumer Guarantees

Our returns policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us.

If your shoes are not of acceptable quality, not fit for their purpose or are different from the description or sample (keeping in mind leather is a natural product, and variances are entirely normal), then you may be eligible for a refund, exchange or any discount of the shoes, should you choose to keep them.

If your shoes are damaged through misuse, accident or abnormal use, the Australian Consumer Law may not apply, and Bared Footwear may not provide a refund, exchange or repair. An original proof of purchase is required before providing a remedy under the Australian Consumer Law.

Shoes marked as seconds or samples cannot be returned as that fault was identified at the time of purchase. if the seconds or samples product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.

Worn or Used Shoes

Our customer service team are able to review any worn or used shoes via email or live chat, in some cases we may request the shoes to be reeturned to us for full assesment. All shoes must be physically returned (mail or in-store) to be processed, or images emailed to info@bared.com.au as a preliminary measure. Please contact us to arrange this.

Faults

We pride ourselves on the quality and materials used to manufacture our shoes, so if for whatever reason you’re not happy with their wear, please consider the following:

Within three months of purchase, we’ll repair a MINOR FAULT at no cost to you!

A minor fault is a problem that is easily fixed, such as a rubber outer sole lifting slightly or a broken lace.

Within three months of purchase, we’ll either replace or offer a refund for a MAJOR FAULT, depending on your preference.

A major fault is a problem that would have prevented you from purchasing if you’d previously known about it, such as:

  • The shoes are unsafe.
  • The shoes are significantly different from the sample or description.
  • The shoes don’t offer what we said they would, what you asked for, or can’t be easily repaired.

Any Questions?

As our customer, you’re our top priority! We’ll never leave you with shoes you don’t love. If you have any questions regarding fit, leather care, or anything footwear, just call +61 3 9509 5771, email info@bared.com.au or live chat with us.

Can’t find what you’re looking for?

We’re here to help! Just look out for the blue bubble on the bottom right of your screen, or click 'Chat now' to live chat to with one of our Bared Footwear experts.

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