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Sanderlings Promotion FAQs

About the Promotion

What is the promotion?

Buy any 2 & save 20% off Our Sanderlings Range.

When is the promotion?

1.30 pm PST 27/11/2023 to 6.59 PST am 6/12/2023.

What are the terms and conditions of the promotion?

This promotion is exclusive to our Sanderlings range and available only during the promotional period: Monday 27th of November 2023 at 1.30 pm PST to Wednesday 6th of December 2023 at 6.59 am PST. To redeem this offer, two or more pairs of shoes from our Sanderlings range must be purchased in one transaction. No holds, lay-bys, rain checks or refunds are available. Purchases from this promotion can be returned for a store credit (that never expires) or exchanged for another size or colour within the Sanderlings range. Store credits are not transferable. This offer is not valid in conjunction with any other offer or discount code.

Is the promotion applicable sitewide?

No, the promotion is exclusive to our Sanderlings range only.

How do I receive a discount during the promotion?

Simply add two full-priced Sanderlings shoes to your cart and proceed to check out. The discount will automatically apply.

Fitting & Product

I'm unsure of my size, how do I determine what size to purchase?

If you're unsure about sizing, please refer to our Size Guide. You can also filter by size, colour, features and price under each category. It might be worth taking an inventory of your shoe wardrobe and figuring out your average European size! We always recommend you order your usual size.

If you’re still unsure, chat with us on Live Chat and we can assist you with this.

Can you send me some extra shoes to try?

Yes! If you’d like to try an alternative size or style, simply make a note at check-out and we’ll send it along with your order. We’ll include a returns label so you can return the not-so-perfect pairs!

Can I have a Virtual Fitting?

Yes! We're available between 3.20 pm to 10 pm PST, seven days a week. Chat with us or book an appointment now.

Can I put something on hold?

We are unable to hold or place items on lay-by during promotional periods.

Orders & Delivery

Are the items in my cart reserved?

Adding shoes to your cart does not reserve the stock. Your shoes will only be secured once you have completed checkout.

Can I lay-by my order?

Unfortunately, not. We can’t offer lay-by or rainchecks on promotion items.

Can I shop in-store during the online promotion?

Absolutely! Please find our store locations here.

The website has sold out of my size. Is it available in one of the stores?

If your size isn’t showing up on our website, then we are out of stock across all of our stores. If you would like to know when the shoe is re-stocked, please log in to your online account, click on your size you wish to purchase (i.e. 38 – Notify me), and then click ‘Email when re-stocked’. You’ll be the first to know when we receive a re-stock. Any restock would be charged at full price as there are no rain-checks available.

If the item says, ‘Out of stock’ we will not be reordering this item. Sorry!

Can I pick up my order in-store? What about express post?

Yes! We offer ‘Click & Collect’. Simply add the item to your cart and proceed to check out. Select ‘Pick Up’ as your delivery method and you can then choose your pick-up location based on store availability.

Express post will be available for AUD$15 for Australian orders during the promotion.

We aim to have your express orders dispatched within 48 business hours.

Do I have to pay for shipping?

Yes, our shipping rates are US$15 for standard post via FedEx and US$35 for express via DHL Express.

Payment

How do I use my store credit or gift card during the promotion?

To use your store credit or gift card online, add the shoes to your cart as normal and proceed to checkout. From there, add your store credit or voucher code in the space provided on the right. Click apply to apply your credit/voucher code.

Ensure you are entering it in the final stage of checkout where it states 'discount code, gift card' not the section that simply states 'discount code' in your bag/cart.

If your gift card code still doesn’t work, please chat with us live or request your gift card code via the Bared Virtual Assistant located in the bubble on our website. If you’re concerned your size may sell out, we suggest purchasing the shoes and letting us know that you have a voucher in the notes section at checkout. We will then apply your voucher to your purchase, and refund the amount you have overpaid on your credit card or PayPal account.

Can I use two gift cards for one purchase?

You sure can! Simply add one code, click apply, add the second code and click apply again! This will apply both your vouchers to your order. Ensure you are entering it in the final stage of checkout where it states 'discount code/gift card' not the section that simply states 'discount code' in your bag/cart.

Can I transfer my store credit to someone else?

Unfortunately, we’re unable to transfer store credits. As much as we’d like to, there have been incidents of pesky scammers stealing them and we want to protect our customers.

Do you offer any 'Buy Now, Pay Later' shopping options on promotion purchases?

Yes! If eligible, ‘PayPal Pay in 4’ will be available to our US customers when checking out with PayPal. To avoid disappointment, PayPal services will not be available for stock with two units or less.

Returns & Exchanges

When can I expect to receive my order?

Orders may take up to two business days to leave our warehouse. You may receive more than one parcel as our stock is spread across multiple locations. Unfortunately, we are unable to combine orders after they have been placed.

You will receive an email with tracking information from Australia Post as soon as your order is dispatched.

Can I return the shoes I purchased during the promotion?

Of course – we’ll even pay the return postage! Get in touch with our lovely Customer Service team to help with the fit of your shoes.

Sanderlings purchased during the promotional period can be exchanged for another size or colour within the Sanderlings range or returned for a store credit (that never expires).

If I return shoes, when can I expect my store credit?

Please allow up to five business days after the shoes have arrived at our warehouse to receive your store credit/gift card via email.

I only received half my order?

As you’ve ordered multiple pairs of shoes, your items may be shipped separately, depending on the location of the stock. It takes up to two business days for us to ship all orders - please wait for this timeframe to elapse before you start to worry. You will receive shipping notifications when your order is printed and sent.

I accidentally bought the wrong style or size! How do I change my order?

Oh no! If you have not yet received a shipping notification via email, get in touch with us ASAP via Live Chat, phone at +613 9509 5771 or email and we will assist you.

I placed an order and input my address incorrectly! Help!

Oh no! If you have not yet received a shipping notification via email, get in touch with us ASAP via Live Chat or call us at +613 9509 5771. Let us know your name, email address, order number and the correct address.

Website & Customer Service

I can’t see sale prices?

Oh no! Please try a different browser or change your device, alternatively, shop in incognito mode.

I can’t get through to your phone line.

Online sales are a busy time at Bared. You might like to try chatting with us via Live Chat! Look for us on the right-hand corner of our website and we will be with you ASAP. Alternatively, you can select to receive a callback and one of our team members will return your call as soon as they are available (this will save you waiting on the phone and will hold your place in the queue). We’ll do our best to get back to you as soon as we can.

I’m having issues with your website.

If you’re having any issues shopping on our website, please try placing an order on another device (mobile, tablet, laptop or desktop) or use a different payment method (credit card/PayPal). You may find that you need to clear your browsing history/data, cookies and/or cache. If you’re having no luck, get in touch with us via the live chat bubble on the right of the browser and we can assist you.

Alternatively, give us a call at +61 3 9509 5771 and we can process your order over the phone.

Keep in mind the phones are often very busy so if you can’t get through either try again a bit later or request a callback and we’ll get back to you as soon as we can.

Alternatively, please try emptying your cart, logging out of your account, refreshing your browser, logging back in and re-adding the items to your cart. If you’re unable to re-add them, they have unfortunately sold out.

Can't find what you're looking for?

If you still have questions, chat with us live on our website! Alternatively, you can access the Bared Virtual Assistant via the bubble on the right of your browser. Otherwise, please call us at +613 9509 5771.

Still have questions?

If you still have questions regarding our promotion or your order, you can chat with us live here. Alternatively, please call (03) 9509 5771.

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