Sanderlings Promotion FAQs
About the Promotion
What is the promotion?
When is the promotion?
What are the terms and conditions of the promotion?
Is the promotion applicable sitewide?
How do I receive a discount during the promotion?
Fitting & Product
I'm unsure of my size, how do I determine what size to purchase?
Can you send me some extra shoes to try?
Can I have a Virtual Fitting?
Can I put something on hold?
Orders & Delivery
Are the items in my cart reserved?
Can I lay-by my order?
Can I shop in-store during the online promotion?
The website has sold out of my size. Is it available in one of the stores?
Can I pick up my order in-store? What about express post?
Do I have to pay for shipping?
How do I use my store credit or gift card during the promotion?
Can I use two gift cards for one purchase?
Can I transfer my store credit to someone else?
Do you offer any 'Buy Now, Pay Later' shopping options on promotion purchases?
Returns & Exchanges
When can I expect to receive my order?
Can I return the shoes I purchased during the promotion?
If I return shoes, when can I expect my store credit?
I only received half my order?
I accidentally bought the wrong style or size! How do I change my order?
I placed an order and input my address incorrectly! Help!
Website & Customer Service
I can’t see sale prices?
I can’t get through to your phone line.
I’m having issues with your website.
Can't find what you're looking for?