Sanderlings Promotion FAQs
About the Promotion
What is the promotion?
When is the promotion?
What are the terms and conditions of the promotion?
Is the promotion applicable sitewide?
How do I receive a discount during the promotion?
Fitting & Product
I'm unsure of my size, how do I determine what size to purchase?
Can you send me some extra shoes to try?
Can I have a Virtual Fitting?
Can I put something on hold?
Orders & Delivery
Are the items in my cart reserved?
Can I lay-by my order?
The website has sold out of my size. Is it available in one of the stores?
Can I pick up my order in-store? What about express post?
Do I have to pay for shipping?
Payment
How do I use my store credit or gift card during the promotion?
Can I use two gift cards for one purchase?
Can I transfer my store credit to someone else?
Do you offer any 'Buy Now, Pay Later' shopping options on promotion purchases?
Returns & Exchanges
When can I expect to receive my order?
Can I return the shoes I purchased during the promotion?
If I return shoes, when can I expect my store credit?
I only received half my order?
I accidentally bought the wrong style or size! How do I change my order?
I placed an order and input my address incorrectly! Help!
Website & Customer Service
I can’t see sale prices?
I can’t get through to your phone line.
I’m having issues with your website.
Can't find what you're looking for?
Still have questions?
If you still have questions regarding our promotion or your order, you can chat with us live here. Alternatively, please call (03) 9509 5771.