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Mid-Season Sale FAQs

About The Sale

When is the sale?

The Mid-Season Sale starts at 12 PM (AEST) on Tuesday 21st May 2024 and ends at 11:59 PM (AEST) on Friday 24th May 2024.

What are the terms & conditions of the sale?

Sale prices are as marked and available on selected items only during the promotional period. The sale is online only via our website during the promotional period: 12 PM (AEST) Tuesday 21st May 2024 and ends at 11:59 PM (AEST) on Friday 24th May 2024. No lay-bys, rain-checks or refunds are available. Sale purchases can be returned for store credit (that never expires) or exchanged for an alternative size of the same style and colour only. Store credits are not transferable. If a shoe is tagged as “Final Sale”, no exchanges or returns will be accepted. Discounts are not valid in conjunction with any other offer or discount code and are not available on accessories, shoe care, gift cards or selected items on pre-order. BNPL services will not be available on stock with two units or less to avoid disappointment. We are unable to make any changes to an order after it has been placed.

Is everything on sale?

The Mid-Season Sale is available on selected items only.

Is this offer available in-store?

This offer is only available online during the promotional period.

How do I receive a discount during the sale?

Selected shoes will be individually reduced in price on our website. Simply add the product to your cart and proceed to check out. Happy shopping! There is NO discount code to further reduce items, the sale is NOT in conjunction with any other offer.

Fitting & Product

I am unsure of my size, what size should I purchase?

If you're unsure about sizing, please refer to our Size Guide. You can also filter by size, colour, features and price under each category. It might be worth taking an inventory of your shoe wardrobe and figuring out your average European size! We always recommend you order your usual size.

If you’re still unsure, chat with us on Live Chat and we can assist you with this.

Can you send me some extra shoes to try?

We love being able to send out extra shoes for you to try, it’s a great way to compare sizes and styles. Unfortunately, during sale periods we are not able to offer this service before you receive your sale order.

If you have received your sale order and wish to compare sizes please contact our Customer Service team via Live Chat, phone +613 9509 5771 or email info@baredfootwear.com.

Can I book a Virtual Fitting?

Unfortunately, we are unable to offer Virtual Fittings during our sale. Our Customer Service team can also assist with your fit via Live Chat or phone at +613 9509 5771.

Can I put something on hold?

We are unable to hold or place items on lay-by during promotional periods.

Orders & Delivery

Are the items in my cart reserved?

Adding shoes to your cart does not reserve the stock. Your shoes will only be secured once you have completed checkout.

Can I lay-by my order?

Unfortunately, not. We can’t offer lay-by or rainchecks on promotion items.


Are the stores open during the sale?

The Mid-Season Sale is online only but our stores are open! Please find our store locations here.

The website has sold out of my size. Is it available in-store?

If your size isn’t showing up on our website, then we are out of stock across all of our stores. If you would like to know when the shoe is re-stocked, please log in to your online account, click on the size you wish to purchase (i.e. 38 – Notify me), and then click ‘Email when re-stocked’. You’ll be the first to know when we receive a re-stock. Any restock would be charged at full price as there are no rainchecks available.

If the item says, ‘Out of stock’ we will not be reordering this item. Sorry!

Can I pick up my order in-store? What about express post?

Yes! We offer ‘Click & Collect’. Simply add the item to your cart and proceed to check out. Select ‘Pick Up’ as your delivery method and you can then choose your pick-up location based on store availability. We are unable to update your order to Click & Collect once it is placed.

During the sale, we will aim to have your Click & Collect order ready within 24 hours.

Express post will be available for AUD$15 for Australian orders during the promotion. Please note, that we are unable to upgrade parcels to express shipping after placement.

We aim to have your express orders dispatched within 48 business hours.

Do I have to pay for shipping?

Yes, the standard shipping cost is AUD$5.95 for standard post or AUD$15 for express shipping. All orders are sent via Australia Post. Please allow up to 7 business days for your standard post order to be dispatched from our warehouse.


When can I expect to receive my order?

Orders may take up to 7 business days to leave our warehouse for standard post. You may receive more than one parcel as our stock is spread across multiple locations. Unfortunately, we are unable to combine orders after they have been placed.

You will receive an email with tracking information from Australia Post as soon as your order is dispatched.


Payment

How do I use my store credit or gift voucher during the promotion?

To use your store credit or gift card online, add the shoes to your cart as normal and proceed to checkout. From there, add your store credit or voucher code in the space provided on the right. Click apply to apply your credit/voucher code.

Ensure you are entering it in the final stage of checkout where it states 'discount code, gift card' not the section that simply states 'discount code' in your bag/cart.

If your gift card code still doesn’t work, please contact Customer Service via Live Chat or call us at +613 9509 5771. If you’re concerned your size may sell out, we suggest purchasing the shoes and letting us know that you have a voucher in the notes section at checkout. We will then apply your voucher to your purchase, and refund the amount you have overpaid on your credit card or PayPal account.

Can I use two gift vouchers for one purchase?

You sure can! Simply add one code, click apply, add the second code, and click apply again! This will apply both your vouchers to your order. Ensure you are entering it in the final stage of checkout where it states 'discount code/gift card' not the section that simply states 'discount code' in your bag/cart.

Can I transfer my store credit to someone else?

Unfortunately, we’re unable to transfer store credits. As much as we’d like to, there have been incidents of pesky scammers stealing them and we want to protect our customers.

Do you offer any ‘Buy Now, Pay Later’ options on sale purchases?

Yes! All our BNPL options will be available during the sale. BNPL services will not be available for stock with two units or less to avoid disappointment.

Returns & Exchanges

Can I return shoes I purchased during the sale?

Of course – we’ll even pay the return postage! Simply reach out to our Customer Service team and they’ll assist with the fit of your shoes or help facilitate a return.

Alternatively, we're happy for you to pop into one of our stores for some help with the fit, to exchange, or to return for a store credit (that never expires).


We’re happy to offer you either a size exchange or store credit (for the amount paid) for any shoes purchased during the sale. Unfortunately, we cannot refund sale items, and if a shoe is tagged as “Final Sale”, no exchanges or returns will be accepted.

If I return shoes, when can I expect my store credit?

Please allow up to five business days after the shoes have arrived at our warehouse to receive your store credit/gift card via email.

I only received half my order?

As you’ve ordered multiple pairs of shoes, your items may be shipped separately, depending on the location of the stock. It takes up to two business days for us to ship all orders - please wait for this timeframe to elapse before you start to worry. You will receive shipping notifications when your order is printed and sent.

I accidentally bought the wrong style or size! How do I change my order?

Oh no! Once your order is placed, we are unable to update the size or style. If you have purchased the wrong item, we suggest placing another order for the correct item and contacting us ASAP to cancel your initial purchase. We are only able to cancel orders that have not been dispatched so please reach out ASAP.

I placed an order and input my address incorrectly! Help!

Oh no! Once an order is placed, we are unable to amend your delivery address. You can easily redirect your parcel by going to your Australia Post shipping notification email. Simply follow the links to arrange for the parcel to be redirected to the correct address. It only takes a few seconds!

Website & Customer Service

I can’t see sale prices?

Oh no! Please try a different browser or change your device, alternatively, shop in incognito mode.

I can’t get through to your phone line.

Online sales are a busy time at Bared. You might like to try chatting with us via Live Chat!

Look for us on the right-hand corner of our website and we will be with you ASAP. Alternatively, you can select to receive a callback and one of our team members will return your call as soon as they are available (this will save you waiting on the phone and will hold your place in the queue). We’ll do our best to get back to you as soon as we can.

I’m having issues with your website.

If you’re having any issues shopping on our website, please try placing an order on another device (mobile, tablet, laptop or desktop) or use a different payment method (credit card/PayPal). You may find that you need to clear your browsing history/data, cookies and/or cache. If you’re having no luck, get in touch with us via the Live Chat bubble on the right of the browser and we can assist you. Alternatively, give us a call at +613 9509 5771 and we can process your order over the phone

Keep in mind the phones are often very busy so if you can’t get through either try again a bit later or request a callback and we’ll get back to you as soon as we can.

Alternatively, please try emptying your cart, logging out of your account, refreshing your browser, logging back in, and re-adding the items to your cart. If you’re unable to re-add them, they have unfortunately sold out.

Can't find what you're looking for?

If you still have questions, chat with us live on our website! Alternatively, you can access the Bared Virtual Assistant via the bubble on the right of your browser. Otherwise, please call us at +613 9509 5771.

Win Your Wishlist Promotion Terms

To enter, simply create an account (if you haven’t already!) and add any shoe to your wishlist (full price or sale). Total prize limit of AUD$1500. The competition ends 11:59PM AEST Friday, 24 May 2024. All entrants must have a Bared account to enter. Winner will be notified via email on Monday, 27 May 2024. Prize not transferrable for cash. If a style is no longer in stock, an alternative will be provided.

Still have questions?

If you still have questions regarding our sale or your order, you can chat with us live here, or look out for the blue bubble on the bottom right of our website. Alternatively, please call (03) 9509 5771.

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