Spring Clearance Sale FAQs
When is the sale?
Our Spring Clearance Sale starts at 12PM (AEDT) Wednesday 8 November, 2023 and ends at 11:59PM (AEDT) Wednesday 22 November, 2023. It is available to Australian and New Zealand customers only.
Why isn't everything on sale?
Our Spring Clearance sale is to help us clear some space to make room for exciting new arrivals. The styles and sizes available during our clearance sale are limited and only while stock lasts.
Can I shop in-store during the sale?
Our Spring Clearance Sale is online only. All stores will be open, however, no sale stock will be available.
How do I receive a discount during the sale?
Will stock be replenished?
Unfortunately not. This sale is only while stock lasts!
What are the terms & conditions of the sale?
Sale prices are as marked and available on selected items only during the promotional period. The sale is online only and available to Australian and New Zealand customers via our website. All stores will be trading as usual, though no sale stock will be available. No lay-bys, rain-checks or refunds are available. Sale purchases can be returned for store credit (that never expires!) or exchanged for an alternative size of the same style and colour only. If a shoe is tagged as “Final Sale”, no exchanges or returns will be accepted. Discounts are not valid in conjunction with any other offer or discount code.
Fitting & Product
I am unsure of my size, what size should I purchase?
If you're unsure about sizing, please refer to our Size Guide. We always recommend ordering your usual size. If you’re still unsure, please reach out to us on live chat and we can assist you with sizing.
Can you send me some extra shoes to try?
We love being able to send out extra shoes for you to try, it’s a great way to compare sizes and styles. Unfortunately, during sale periods we are not able to offer this service prior to you receiving your sale order.
If you have received your sale order and wish to compare sizes please submit a request via our return portal here or contact our Customer Service team via live chat or phone 03 9509 5771.
Can I book a Virtual Fitting?
You sure can! We are available seven days a week from 9.30am-5.00pm (AEDT). You can book an appointment here. Virtual fittings are a great way to confirm that the shoes you have purchased are a match made in heaven for your feet.
If you would like to have a chat with us regarding a future purchase, we would love to assist. If there are specific styles you want to discuss, please pop these in the notes section when you are booking your Virtual Fitting.
Can I put something on hold?
Unfortunately, we are unable to hold, lay-by or transfer items between stores during sale periods.
Orders & Delivery
Are the items in my cart reserved?
Adding items to your cart does not reserve them. Your items will only be secured once you have completed checkout.
Can I lay-by my order?
Unfortunately, we do not offer lay-by or rainchecks on sale items. However, we do offer a range of ‘Buy Now, Pay Later’ services such as Afterpay, Zip and Humm at checkout.
The website has sold out of my size. Is it available in-store?
Unfortunately, if your size is sold out online, it means we are out of stock across all stores. If you would like to know when the shoe is restocked, please login to your online account, click on the size you wish to purchase (eg. 38 – Notify Me), and then click ‘Email when Restocked’. You’ll be the first to know when we receive a re-stock.
Any purchase following a restock would be charged at full price as there are no rainchecks available.
If the item says, ‘Out of Stock’ we will not be reordering this item. Sorry!
Can I pick up my order in-store?
You sure can! pick-up locations for your selected style and size will be shown at checkout when you select the ‘pick-up’ option. If you don’t see one of our stores in the list of pick-up locations this means unfortunately your chosen style/size is not available at that location and we recommend either selecting another location or opting for delivery.
Pick-up orders may take up to 24 hours to be ready for collection, please wait to receive a notification via email before arriving in-store to collect your shoes.
Do I have to pay for shipping?
Yes, the standard shipping cost within Australia is $5.95, or $15.00 for Express, sent via Australia Post.
Standard shipping to New Zealand is $12.00NZ, sent via Australia Post or $25.00NZ for Express delivery via DHL Express.
When can I expect to receive my order?
Sale orders may take up to seven business days to leave our warehouse. If you have selected Express shipping, the order will be dispatched within 24-48 hours of purchase.
If you’ve ordered multiple pairs of shoes, you may receive more than one parcel as our stock is spread across multiple locations. Unfortunately, we are unable to combine orders after they have been placed.
You will receive tracking notifications from Australia Post when your order is dispatched, in transit and delivered.
I placed an order and input my address incorrectly. Help!
Oh no! If you have not yet received a shipping notification via email, get in touch with us ASAP via live chat or call us on +613 9509 5771. Let us know your name, email address, order number and the correct address.
If you’re within Australia, and you have received a shipping notification with tracking via email, your order has already been shipped and we won't be able to amend your address. You can easily redirect your parcel by going to your Australia Post shipping notification email and following the links to arrange for the parcel to be redirected to the correct address. It only takes a few seconds!
If you’re in New Zealand, once your order has been shipped you will be unable to arrange a redirection to another address. Please get in touch with our team ASAP via live chat or phone +613 9509 5771.
I only received half my order.
If you ordered multiple pairs of shoes, remember they may be shipped separately from different locations, depending on the location of the stock. It may take up to seven business days for us to ship all orders/parcels - please wait for this timeframe to elapse before you start to worry. You will receive shipping notifications when your order is dispatched.
How do I use my store credit or gift voucher during the promotion?
Simply add your shoes to the cart, and head to the checkout. From there, add your store credit or voucher code in the “discount code or gift card” field under your order summary, or at the payment stage of checkout. Don’t forget to click ‘Apply’!
If you are having any trouble with your store credit or gift voucher, please chat with us live, or request your gift card code via the Bared Virtual Assistant located in the chat bubble on our website.
If you’re concerned your size may sell out, we suggest purchasing the shoes and letting us know that you have a voucher, in the notes section at checkout. We will then apply your voucher to your purchase, and refund the amount you have overpaid on your credit card or alternate payment method.
Can I use two gift vouchers for one purchase?
You sure can! Simply add one code, click ‘Apply’, add the second code and click ‘Apply’ again. This will apply both your vouchers to your order. Ensure you are entering it in the final stage of checkout where it states 'Discount code/gift card' not the section that simply states 'Discount code' in your cart.
Can I transfer my store credit to someone else?
Unfortunately, we’re unable to transfer store credits. As much as we’d like to, there have been incidents of pesky scammers stealing them and we want to protect our customers.
Do you offer any ‘Buy Now, Pay Later’ options on sale purchases?
Yes! All our BNPL options will be available during the sale. To avoid disappointment, BNPL services will not be available on stock with available units of two or less.
Do you offer PayPal shopping options on sale purchases?
Yes! PayPal options will be available during the sale. To avoid disappointment, PayPal will not be available on stock with available units of two or less.
Returns & Exchanges
Can I return shoes I purchased during the sale?
We’re happy to offer you either a size exchange or store credit (for the amount paid) for any shoes purchased during the sale – we’ll even pay the return postage! Alternatively, we're happy for you to pop into one of our stores after the sale for some help with the fit, to exchange or to return for a store credit.
Unfortunately, we cannot refund sale items, and if a shoe is tagged as “Final Sale”, no exchanges or returns will be accepted.
Will you honour the sale price on exchanges?
We're more than happy to honour the sale price for a size swap of the same style, however, any colour or style change will be processed at full price.
If a shoe is tagged as “Final Sale”, no exchanges or returns will be accepted.
I accidentally bought the wrong style or size! How do I change my order?
Oh no! If you haven’t received a shipping notification via email, chat with us at the bottom right of your screen and we’ll do our best to update your order.
If you have received a shipping notification with tracking information via email, your order has already been shipped and unfortunately, we won’t be able to change it.
To ensure you don’t miss out on the shoes you want, we recommend placing another order and redirecting your original parcel back to us. Please let us know once you have done so!
If you’re located within Australia,
- Find your Australia Post shipping notification.
- Click your tracking number.
- Follow the links to redirect your parcel back to Bared Footwear, 15 Hamilton Street, Oakleigh VIC 3166.
If you’re located outside Australia, you will be unable to redirect your parcel back to us so please get in touch with us via live chat or phone +613 9509 5771 and we will assist you further.
If I return shoes, when can I expect my store credit?
Due to the high volume of orders during sales and promotions, please allow up to five business days after the shoes have arrived at our warehouse to receive your store credit/gift voucher via email.
Website & Customer Service
I can’t see sale prices?
Oh no! Please try a different browser or changing your device, alternatively, shop in incognito mode.
I can’t get through to your phone line.
Online sales are a busy time at Bared. You might like to try chatting with us via Live Chat! Look for us on the right-hand corner of our website and we will be with you ASAP. Alternatively, you can select to receive a callback and one of our team members will return your call as soon as they are available (this will save you waiting on the phone and will hold your place in the queue). We’ll do our best to get back to you as soon as we can.
I’m having issues with your website.
If you’re having any issues shopping on our website, please try placing an order on another device (mobile, tablet, laptop or desktop) or use a different payment method (credit card/PayPal). You may find that you need to clear your browsing history/data, cookies and/or cache. If you’re having no luck, get in touch with us via the live chat bubble on the right of the browser and we can assist you. Alternatively, give us a call on +61 3 9509 5771 and we can process your order over the phone.
Keep in mind our phone line is often very busy during sale periods, so if you can’t get through please try again a bit later or request a callback and we’ll get back to you as soon as we can.
Alternatively, please try emptying your cart, logging out of your account, refreshing your browser, logging back in and re-adding the items to your cart. If you’re unable to re-add them, they may have unfortunately sold out.