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Bared Footwear

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Returns & Exchanges

Have you tried our tricks below?

Forefoot padding

A little roomy or too snug?

Never fear, the Fit Kit is here! Secure the fit by adding the green forefoot padding under the orange footbed. Give yourself extra wiggle room by replacing the original footbed with the thinner footbed.

Watch the video

Gel Spots

Have a few ouchy areas?

Stick our magic Gel Spots on to any areas of the shoe that are rubbing to speed up the wearing in process.

Watch the video

Gel Inserts

Too roomy in your heels?

Well, space is good! We promise after a long day/night, you'll thank us for the extra wriggle room. The leather will soften, mould to your foot and fill in any of that initial gapping. If you still have too much space, these nifty removable inserts will do the trick!

Watch the video

Live In Australia?

Return or exchange in-store

Come visit us in-store! Be measured by one of our fitting experts, and we'll use our nifty fitting options to find your perfect pair.

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Still not your dream shoes?

We're here to help! Live chat with our fitting experts to try additional styles at no cost to you, or return your shoes.

Or Make a Return/Exchange

Returns & Exchanges FAQs

Online Returns & Exchanges – Australia

Additional Shoes to try:

We're so sure you’ll adore your new Bared shoes that if it’s not love at first try, we’ll send you a second (or even third!) pair – at no cost to you – so you can compare sizes or styles and try the different fitting options our fitting packs allow.

We only ask that you wear your shoes around the house (on the carpet) first, as we can only accept returns for shoes in as-new condition. If you’re still not walking on sunshine, we’ll happily pay the return shipping on any or all pairs, just email info@baredfootwear.com, live chat or call us on +613 9509 5771 for a return shipping label.

We send all orders in compostable shipping bags, to minimise our environmental impact. These compostable bags can be re-used so that our Bared shoe boxes stay protected in transit. Simply peel off the second sticky strip from your compostable bag to return your shoes to us. All returns need to be lodged in person at an Australia Post Office.

Once we receive your shoes at Bared HQ, we’ll process a refund (only available on full-priced purchases) OR offer you a store credit (for the amount paid) and add a bonus of AU$50 to it for any full-priced purchase. If you purchased your shoes at a discounted or sale price, we will issue a store credit (as per our above terms). We’ll email your new receipt to you – store credits can be used in our stores or online, and they don’t expire! Please note, if your purchase is available for a refund, it will be refunded to the original payment method.

If a shoe is purchased at 'Final Sale', the sale is final. No exchanges or returns will be accepted. We'll offer an exchange, store credit or refund for any items purchased at full price that are returned in as-new condition within 60 days of purchase. We'll also happily exchange or offer a store credit (for the amount paid) for sale items or items purchased at a discount that are returned in as-new condition within 60 days of purchase. If it's after 60 days we'd still like to help if we can, so please call or email us for a chat.


Can I Return or Exchange My Sale Purchase?

Sale purchases cannot be refunded. However, they can be returned for store credit (that never expires!) or exchanged for an alternative size of the same style and colour only. Store credits are not transferable.

Faults

We pride ourselves on the quality and materials used to manufacture our shoes, so if for whatever reason you’re not happy with their wear, please consider the following:

Within three months of purchase, we’ll repair a MINOR FAULT at no cost to you!

A minor fault is a problem that is easily fixed, such as a rubber outer sole lifting slightly or a broken lace.

For all fault claims, all shoes must be assessed by a staff member. Our team will request images and/or video footage, alternatively, you're welcome to pop in-store for assessment. In some cases, we may require our cobbler to assess the shoe(s).

Within three months of purchase, we’ll either replace or offer a refund for a MAJOR FAULT, depending on your preference.

A major fault is a problem that would have prevented you from purchasing if you’d previously known about it, such as:

  • The shoes are unsafe.
  • The shoes are significantly different from the sample or description.
  • The shoes don’t offer what we said they would, what you asked for, or can’t be easily repaired.
Any Questions?

As our customer, you’re our top priority! We’ll never leave you with shoes you don’t love. If you have any questions regarding fit, leather care, or anything footwear, just call +61 3 9509 5771, email info@baredfootwear.com or live chat with us.

Consumer Guarantees

Our returns policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us.

If your shoes are not of acceptable quality, not fit for their purpose or are different from the description or sample (keeping in mind leather is a natural product, and variances are entirely normal), then you may be eligible for a refund, exchange or any discount of the shoes, should you choose to keep them.

If your shoes are damaged through misuse, accident or abnormal use, the Australian Consumer Law may not apply, and Bared Footwear may not provide a refund, exchange or repair. Original proof of purchase is required before providing a remedy under Australian Consumer Law.

Shoes marked as seconds or samples cannot be returned as that fault was identified at the time of purchase. if the seconds or samples product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.

Worn or Used Shoes

Our customer service team are unable to review any worn or used shoes via phone, email or live chat. All shoes must be physically returned (mail or in-store) to be processed, or images emailed to info@baredfootwear.com as a preliminary measure. Please contact us to arrange this.

Online, In-Store and Warehouse Sales and Promotions

As stated above, we cannot refund sale items or items purchased at a discount, however, we are committed to helping you find the perfect fit.

We’re happy to offer you either a size exchange or store credit (for the amount paid) for any shoes purchased during the sale – we’ll even pay the return postage (for customers within Australia and New Zealand)!

Any questions?

If you’re unhappy with fit or seek an alternative size or style on a sale item, please chat with us live, call us on +613 9509 5771 or email info@baredfootwear.com. or chat with us live and we’ll do our best to help you find a shoe that fits.

Third Party Purchases

Shoes purchased second-hand or through any resale site are not able to be returned or exchanged. For repair requests, please provide proof of purchase.

Can’t find what you’re looking for?

We’re here to help! Just look out for the blue bubble on the bottom right of your screen, or click 'Chat now' to live chat to with one of our Bared Footwear experts.

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