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Bared Footwear

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Product

What materials do you use to make your shoes?

We predominantly use leather, nubuck and suede for all our shoes. We have a selection of vegan styles where rPET (recycled plastic) knit is used. We’re always looking for ways to improve our products that don’t compromise on quality and tread lighter on the planet.

We have introduced our B.plantfoam™ footbed to our latest range, it’s crafted from 72% plant-based materials and petroleum-free.

Depending on the style, our soles are either leather, resin or rubber (for added comfort!). Please see the descriptions on the individual product pages for more information.

You can find more about our sustainability journey and components here.

Why are Bared shoes better for my feet?

You're in for a treat! Check out The Bared Difference to find out more.

Can I put my orthotics in the sandals?

Our sandals don’t cater for orthotics. While not corrective, our in-built biomechanical footbed provides optimum support and maximum comfort and is a great compromise if you’re not able to wear your orthotics.

Fitting

I'm unsure of my size!

You're in luck! We have a Size Chart.

How can I be sure I am getting the right fit?

If you have any concerns about fit, chat with us live! Just look for the bubble on the bottom right of your screen.

To ensure you find a shoe that fits, we’re available seven days a week (during business hours) to discuss fitting options and make style suggestions. Alternatively, give us a call at +613 9509 5771. We also offer virtual fittings via video call. To schedule a video call with one of our team members, just click the bubble on the bottom right of the screen.

We’d recommend checking out the ‘Sizing Advice’ on each product page for style-appropriate advice. You can also filter your search for ‘orthotic friendly’ styles by using the filter bar in the top left.

If you’re still unsure about size or tossing up between styles, we’ll happily send extra styles to try at the cost of one! Just mention in the comment section at checkout which other pair you’d like to try, and we’ll send them along with your order at no extra cost (except during sales and promotions).

If you’re in Australia or New Zealand, contact us once you’ve decided on the perfect pair, and we’ll send a returns label, so you can return any ill-fitting pair/s back to us free of charge.

If you’re outside of Australia, please note that while we will cover the return postage, we are unable to cover any customs/duties/applicable taxes.

Why don't you have half sizes?

Compared to Australian/American sizes, European sizes are much closer together. As we’re able to change the thickness of the footbed in most cases, this provides the ability to replicate the fit of a half-size.

If you’re unsure about sizing, see our Size Chart, or call us on +613 9509 5771.

What is The Fit Kit?

Every Bared style that includes our removable footbed (the majority of our fully-enclosed styles) comes with The Fit Kit.

If you’re unsure if a style has a removable footbed, use the ‘Orthotic Friendly’ filter in the top left corner. Our Fit Kit allows you to change the fit of your shoes to best suit your foot type.

Learn more about The Fit Kit.

I have narrow feet, will your shoes fit me?

Yes! Every Bared style that includes a removable footbed (the majority of our fully-enclosed styles) comes with The Fit Kit. This allows you to change the fit of your shoes to best suit your foot type.

Simply remove the full-length footbed and add the forefoot pad (found in The Fit Kit) to the bottom of the full-length footbed, then pop the full-length footbed back in the shoe. Immediately you will feel a snugger fit, plus you get bonus cushioning! Score!

Learn more about fitting narrow feet.

If you're looking at a style without a removable footbed and not sure it will work for your foot? Chat with us live to find out more, we have plenty of options to accommodate your foot type.

I have wide feet, will your shoes fit me?

Yes! Every Bared style that includes a removable footbed (the majority of our fully-enclosed styles) comes with The Fit Kit. This allows you to change the fit of your shoes to best suit your foot type.

To accommodate a wide fitting, simply remove the full-length footbed and replace it with the thinner version (found in The Fit Kit). Immediately you will feel a snugger fit, plus you get bonus cushioning! Score!

Learn more about fitting wide feet.

If you're looking at a style without a removable footbed and not sure it will work for your foot? Chat with us live to find out more - we have plenty of options to accommodate your foot type.

Exchanges & Returns

What is your exchange policy?

We'll always try to make sure your shoes fit just right, but sometimes - despite our many fitting options - some shoes and some feet just aren't a good match, or maybe you've changed your mind.

We'll offer an exchange, store credit plus a bonus AU$50 or refund (to the original payment method) for any items purchased at full price that are returned in as-new condition within 60 days of purchase. Please note that refunds will be processed back to the same method of payment.

We'll also happily exchange or offer a store credit (for the amount paid) for sale items or items purchased at a discount that are returned in as-new condition within 60 days of purchase. If it's after 60 days we'd still like to help if we can, so please call or email us for a chat.

If a shoe is purchased as 'Final Sale', the sale is final. No exchanges or returns will be accepted.

For more information, see our Returns & Exchanges Policy.

Can I exchange/return shoes I've bought online in one of your stores?

Absolutely! Check out our Store Locations for opening hours.

How do I return my shoes?

If you haven’t found your dream shoe, we’ll happily send you alternative sizes or styles for you to try/compare at no cost to you! Just chat with us live and we can organise them in real-time.

Otherwise, we offer free returns worldwide! Simply email us at info@baredfootwear.com or give us a call at +613 9509 5771 and we’ll help arrange your return.

Third party purchases

Shoes purchased second-hand or through any resale website are not able to be returned or exchanged. For repair requests, please provide proof of purchase.

Can I exchange or return my sale purchase?

Sale purchases are not refundable but can be returned for store credit (that never expires!) or exchanged for an alternative size of the same style and colour only. Store credits are not transferable.

Please note, any style purchased at 'Final Sale' will not be eligible for a return, exchange or refunds.

Can I use BNPL services to pay for the price difference on my exchange?

Unfortunately not. Price differences on exchanges must be paid in full using a bank card or Bared store credit/gift card. BNPL services are not accepted.

Delivery

Expecting A Delivery? Australia Post Has A Delivery Update

MyPost registered receivers will now receive a digital collection notification via email, SMS or the AusPost app if delivery has been attempted, but no one was home. Australia Post will no longer leave a ‘sorry we missed you’ card, unless they’re unable to match the parcel to their MyPost Account.

Please visit the Australia Post website for more information.

Last updated: 26 June, 2023

I need my shoes ASAP, do you offer express shipping?

If you’d like your shoes as quickly as possible, please select the ‘Express Shipping’ option at checkout for an additional AU$15.

Please note: we are unable to upgrade parcels to express shipping after placement.

Australia Post has advised that they have temporarily suspended the express post guarantee of next-day delivery as they cannot currently commit to this timeframe. Express post is still available, however, parcels may not be delivered the next business day every time.

If you’re unsure whether you’re in the next business day delivery network, see here.

Where will my parcel go if I'm not home?

Our parcels are sent with ‘Signature required’. If you will not be home to receive your parcel, it will be taken to your local post office for collection. If you select ‘Authority to Leave’, you are authorising your parcel to be delivered to and left at your nominated shipping address without requiring you to sign for delivery. Bared cannot be held responsible for any stolen or missing parcels.

Can I pick up my shoes in-store?

Yes! We offer ‘Click & Collect’ if the shoe and size are available at the location you wish to pick it up from. When placing your order, you can pick it up from all our store locations.

Please note, ‘Click & Collect’ is unavailable during sale periods.

Take me to store locations

Do you ship internationally?

We sure do! We ship anywhere in the world via DHL Express or Australia Post from our Melbourne warehouse. If you're an international customer, please be aware of your country's applicable customs duties and taxes, as we cannot be responsible for any additional costs incurred, including freight charges, refused shipment or unclaimed goods.

Unfortunately, due to laws and regulations, we are unable to ship to Russia.

Please note, if your order is over NZ$1000 you will be charged taxes and duties on your purchase when it reaches New Zealand.

Do you ship to New Zealand?

Yes! The standard shipping cost is NZD$12 for standard post via Australia Post or NZD$25 for express shipping via DHL Express.

Do you ship to my PO box?

Yes! Please note, once you have placed your order to your PO box, Australia Post are unable to re-direct it to a new address. If you have any issues, please contact us.

We’re available seven days a week (during business hours). Alternatively, give us a call at +613 9509 5771.

You can email us at info@baredfootwear.com.

Click & Collect

How to use Click & Collect

It’s super simple.

  1. Add items to your shopping bag and hit checkout.
  2. Choose Pick-up as the delivery method.
  3. Select your preferred store location for Click & Collect. Note: if your preferred store is not listed, your item(s) are not available at that location.
  4. Complete your purchase and that’s it! We’ll reserve your items and have them ready to collect within the store opening hours.

When will my order be ready to collect?

After you’ve placed your order online, wait to hear from us. Depending on the time of order placement, your order will be ready the same day or the next day. See below cut-off times:

Same Day

Order before 2 pm for same-day collection

Next Day

Any orders placed after 2 pm will be ready to collect the next day during your selected store's opening hours.

When your order is ready, we’ll send you an email notification or SMS.

What do I need to bring to collect my order?

When you get to your local Bared store, say hello to one of our friendly team members and they’ll grab your order. Please have your order confirmation and photo ID ready, and then next-level comfort is all yours!

Can I return an item purchased via Click & Collect and receive a refund?

Click & Collect orders follow the same return policy as online orders. See our returns policy here.

Can I purchase a Gift Card via Click & Collect?

No, Gift Cards are unavailable via Click & Collect. However, digital E-Gift Cards can be purchased here.

What happens if items in my Click & Collect order are out of stock?

All items ordered through our Click & Collect service are subject to availability. While we strive to ensure the availability of the items you ordered, there may be instances where items are out of stock at your selected Click & Collect store location. If this happens, our Customer Service team will reach out and let you know what options we have available for you.

Orders

I accidentally bought the wrong style or size! How do I change my order?

Oh no! Once your order is placed, we are unable to update the size or style. If you have purchased the wrong item, we suggest placing another order for the correct item and contacting us ASAP to cancel your initial purchase. We are only able to cancel orders that have not been dispatched.

We’re available seven days a week (during business hours). Alternatively, give us a call at +613 9509 5771.

You can email us at info@baredfootwear.com.

I placed an order and input my address incorrectly! Help!

Unfortunately, we are unable to make any changes to an order after it has been placed.

If you have input the incorrect shipping address, you can redirect the parcel once it has been dispatched, by following the link supplied in your shipping notification email

We are unable to upgrade parcels to express shipping after placement.

I only received half my order?

If you ordered multiple pairs of shoes, they may be shipped separately, depending on the location of the stock. You will receive shipping notifications when your order is sent. Please allow a couple of extra days for your second pair to arrive, before you start to panic! ;)

Remember, during sale periods items may take up to 10 business days to be shipped.

Website

Are the items in my cart reserved?

Adding shoes to your cart does not reserve the stock. Your shoes will only be secured once you have completed checkout.

The website has sold out of my size. Is it available in-store?

If your size isn’t showing up on our website then we are out of stock across all of our stores. Sign up to be notified when the item is restocked by selecting your size, and clicking ‘Email when restocked’.

You've sold out of my size! Can you let me know when it's back in stock?

No worries! We’ll happily notify you via email if you’re waiting on a style to be restocked.

Please make sure you’re logged into your account, select the size you’re after, click ‘Email When Restocked’, and we’ll get back to you!

Unfortunately, we won't be restocking that style if the option to sign up to be notified is unavailable.

Help! I can't make a profile on your website.

Please ensure you’ve correctly filled in the required fields that feature a red star. If you're still having trouble, please chat with us live, just look out for the bubble at the bottom right of your screen.

Alternatively, email info@baredfootwear.com or call +613 9509 5771.

I'm having issues with your website!

If you’re experiencing any technical difficulties with our website, please chat with us live and we'll help you straight away! Alternatively, email info@baredfootwear.com or call +613 9509 5771.

Help! I'm getting an error message at checkout.

If you’re receiving an error message when attempting to purchase, we suggest removing the items from your cart, logging out of your account, refresh your browser, log into your account and try purchasing again.

If you still have no luck, there are two common reasons you may see an error message at checkout: the address you have listed in your profile doesn't match your card's billing address, or we have sold out of an item you're trying to purchase (our website will not accept a payment for a shoe we do not have).

You can check your billing address is correct by clicking your name in the top right-hand side of the screen, and editing your Personal Information.

If your billing information is correct and you are still experiencing difficulties, try emptying your cart and re-adding the items you're wishing to purchase. If you're unable to re-add them, they have unfortunately sold out.

If you still experience difficulties, please chat with us live, just look for the bubble at the bottom right of your screen. Alternatively, call us on +613 9509 5771 or email us at info@baredfootwear.com. We’re readily available seven days a week, during business hours.

Payment

Do you accept AMEX?

Yes! We accept AMEX in-store, and to pay using AMEX on our website, simply enter your card details at checkout.

Do you have AfterPay?

Yes! Wear the shoes you need now, and pay in four easy instalments.

Find out more

Only available for Australian residents.

Do you have Zip?

Yes! Shop the shoes you need in your life, and pay in weekly, fortnightly or monthly payments.

Find out more

Only available for Australian residents.

Do you have Laybuy?

Sure do! Shop the shoes you want now, and pay them off in six easy payments.

Find out more

Only available for New Zealand residents.


Do you have Buy Now Pay Later in the USA?

Not at this stage. Stay tuned!

Do you have Klarna?

Sure do! Klarna makes online shopping super easy, spreading the cost of your shoes over four interest-free instalments, automatically charged every two weeks.

Only available for Australia and New Zealand residents.

View Klarna Terms and Conditions and Privacy Policy.

Social Competitions

If I have won a pair of shoes, can I exchange them if they're not quite right?

Of course! We cover free shipping and returns worldwide. Simply email info@baredfootwear.com with your request and we'll arrange for them to be sent and provide you with a returns label.

Please note, we’re more than happy to cover the duties/taxes for one round of exchange. Unfortunately, due to the high costs of international exchanges, it will be at your cost after that.

Promotions

Terms & Conditions

Promotions are available on full-price items only, with a minimum spend of AU$150. Not valid on charity collaboration shoes or in conjunction with any other offer or discount. Discounts and vouchers are not stackable and you will only be able to use one per order. If you have been given a code, your code is unique to you and is not transferable. For personal use only. No holds, lay-bys or rain checks.

More?

Does Bared have a VIP program?

Customers who have spent AU$1500 in the preceding 18-month period will enjoy VIP benefits. We're still working on the ins and outs of our VIP program, but you can check your VIP status in your customer portal.

Sign up or log in to our website, and click on your name to access your customer portal. VIP status will be recalculated at the end of each calendar month.

I'm wondering...

If you have any further questions, we'd love to hear from you! Chat with us live on our website, just look for the bubble at the bottom right of your screen.

Alternatively, call us on +613 9509 5771, or email info@baredfootwear.com

Gift Cards

How Can I Purchase A Gift Card?

You can purchase a Bared gift card in store or online here.

All you have to do:

- Choose your E-Gift Card amount.

- Click ‘Buy Now’ and add a personalised note.

- Ensure you enter the email address you want the E-Gift Card to be sent to, proceed to check-out, and voila!

Why Are Gift Cards Issued In AUD?

Gift vouchers purchased from our website are in Australian Dollars only. This value will be converted to your local currency using the exchange rate at the time of redemption.

Can I Use My Gift Card In Store?

Yes! Your Gift Card is redeemable in store and online.

Gift Card Terms & Conditions

A gift card purchased in store and online will be emailed to the recipient as a digital copy. Gift vouchers purchased online are in AUD only. Available for use on full priced and sale items. Gift cards are not redeemable for cash and returned purchases will be refunded back to the original payment method. Gift cards are non-transferrable and to be treated like cash.

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