Sanderlings Promotion FAQs

If you're unsure about sizing, please refer to our Size Guide. You can also filter by size, colour, features and price under each category. It might be worth taking an inventory of your shoe wardrobe and figuring out your average European size! We always recommend you order your usual size.

If you’re still unsure, chat with us on Live Chat and we can assist you with this.

If your size isn’t showing up on our website, then we are out of stock across all of our stores. If you would like to know when the shoe is re-stocked, please log in to your online account, click on your size you wish to purchase (i.e. 38 – Notify me), and then click ‘Email when re-stocked’. You’ll be the first to know when we receive a re-stock. Any restock would be charged at full price as there are no rain-checks available.

If the item says, ‘Out of stock’ we will not be reordering this item. Sorry!

Yes! We offer ‘Click & Collect’. Simply add the item to your cart and proceed to check out. Select ‘Pick Up’ as your delivery method and you can then choose your pick-up location based on store availability.

Express post will be available for AUD$15 for Australian orders during the promotion.

We aim to have your express orders dispatched within 48 business hours.

To use your store credit or gift card online, add the shoes to your cart as normal and proceed to checkout. From there, add your store credit or voucher code in the space provided on the right. Click apply to apply your credit/voucher code.

Ensure you are entering it in the final stage of checkout where it states 'discount code, gift card' not the section that simply states 'discount code' in your bag/cart.

If your gift card code still doesn’t work, please chat with us live or request your gift card code via the Bared Virtual Assistant located in the bubble on our website. If you’re concerned your size may sell out, we suggest purchasing the shoes and letting us know that you have a voucher in the notes section at checkout. We will then apply your voucher to your purchase, and refund the amount you have overpaid on your credit card or PayPal account.

Orders may take up to two business days to leave our warehouse. You may receive more than one parcel as our stock is spread across multiple locations. Unfortunately, we are unable to combine orders after they have been placed.

You will receive an email with tracking information from Australia Post as soon as your order is dispatched.

Of course – we’ll even pay the return postage! Alternatively, we're happy for you to pop into one of our stores for some help with the fit, to exchange or to return for a store credit (that never expires).

Sanderlings purchased during the promotional period can be exchanged for another size or colour within the Sanderlings range or returned for a store credit (that never expires).

Oh no! If you haven’t received a shipping notification via email, chat with us at the bottom right of your screen and we’ll do our best to update your order.

If you have received a shipping notification with tracking information via email, your order has already been shipped and unfortunately, we won’t be able to change it.

To ensure you don’t miss out on the shoes you want, we recommend placing another order and redirecting your parcel back to us. Please let us know once you have done so!

If you’re located in Australia,

1. Find your Australia Post shipping notification.
2. Click your tracking number.
3. Follow the links to redirect your parcel back to:
   
   Bared Footwear
   15 Hamilton Street,
   Oakleigh VIC 3166.

Oh no! If you have not yet received a shipping notification via email, get in touch with us ASAP. Let us know your name, order number and the correct address.

If you’re within Australia, if you have received a shipping notification with tracking via email, your order has already been shipped and we won't be able to amend your address. You can redirect your parcel by going to your Australia Post shipping notification email and follow the links to arrange for the parcel to be redirected to the correct address. It only takes a few seconds.