We are so sure you will adore Bared shoes that if it’s not love at first try, we’ll send you a second (or even third!) pair for every pair purchased – at no cost to you – so you can compare sizes or styles and try our different fitting options.
Our On-Loan Service FAQs
I've requested some 'On Loan' pairs. What happens next?
The additional pair(s) will be sent out to you as soon as possible. You'll receive tracking notifications once the ‘On Loan’ pairs have been dispatched. Hold onto any other Bared shoes you have for now, until you finalise what you would like to keep.
Once your ‘On Loan’ shoes arrive, we encourage you to try them on and walk around to see how they fit. Please wear your shoes around the house first, as we can only accept returns for shoes that are in ‘as-new’ condition. Compare the ‘On Loan’ sizes/styles with the shoes from your original order and try all the fitting options provided, to help you find the perfect pair.
Any Questions?
If you have any fitting or styling questions please reach out to us via Live Chat, phones +61 3 9509 5771 or you can book a Virtual Fitting here.
A Virtual Fitting is a great way for us to see the shoes on your feet and assist you in real-time.
I’ve decided which pair(s) I'm keeping/returning. What should I do now?
Step 1. Reach out to us
Once you have decided on your perfect pair of Bared footwear, get back in touch with our customer service team.
One of our team members will take payment for any price difference owed (if required).
You will then be provided with a return label, return documents and instructions for returning your unwanted pair/s.
Reach out to our Customer Service Team via Live Chat or Phones +61 3 9509 5771, via Live Chat, Phones or Book a Virtual Fitting.
We send all orders in compostable shipping bags, to minimise our environmental impact. These compostable bags can be re-used for your return, so that our Bared shoe boxes stay protected in transit and attach the return label/documentation once you have received them from the Customer Service Team.
Step 2. Returning the shoes
Once we receive your shoes at Bared HQ, we’ll process the exchange for an alternate style you have chosen, offer you a store credit for the amount paid plus a bonus of US$50 additional credit OR refund for the return of any full-priced purchase only.
If you purchased your shoes at a discounted price or during a sale, we'll issue a store credit for the amount paid. Once processed, we’ll email your new receipt to you.
Store credits can be used in-store or online, and they don’t expire! If your purchase is available for a refund, it'll be refunded to the original payment method.
Please note, if you purchased using a gift card/store credit, the funds will be returned back to the original credit.If you've purchased a ‘final sale’ item, no exchanges or returns will be accepted.
What if I need to return multiple pairs?
Our Customer Service team will be able to create return labels/documentation for the specific shoes you are returning. Ideally, you will package up all pairs to be returned in one parcel. You will only need one return label which we will create for you once we have been advise what you are returning.
