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Bared Footwear

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FAQs

  • Product
  • Fitting
  • Exchanges & Returns
  • Delivery
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  • Gift Cards
  • Website
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Product

What materials do you use to make your shoes?

We predominantly use leather, nubuck and suede for all our shoes. We have a selection of vegan styles where rPET (recycled plastic) knit is used. We’re always looking for ways to improve our products that don’t compromise on quality and tread lighter on the planet.

We have introduced our B.plantfoam™ footbed to our latest range, it’s crafted from 72% plant-based materials and petroleum-free.

Depending on the style, our soles are either leather, resin or rubber (for added comfort!). Please see the descriptions on the individual product pages for more information.

You can find more about our sustainability journey and components here.

Why are Bared shoes better for my feet?

You're in for a treat! Check out The Bared Difference to find out more.

Can I put my orthotics in the sandals?

Our sandals don’t cater for orthotics. While not corrective, our in-built biomechanical footbed provides optimum support and maximum comfort and is a great compromise if you’re not able to wear your orthotics.

Fitting

I'm unsure of my size!

You're in luck! We have a Size Chart.

How can I be sure I am getting the right fit?

If you have any concerns about fit, chat with us live! Just look for the bubble on the bottom right of your screen.

To ensure you find a shoe that fits, we’re available seven days a week during Australian business hours to discuss fitting options and make style suggestions. Alternatively, give us a call at +613 9509 5771. We also offer virtual fittings via video call. To schedule a video call with one of our team members, just click the bubble on the bottom right of the screen.

We’d recommend checking out the ‘Sizing Advice’ on each product page for style-appropriate advice. You can also filter your search for ‘orthotic friendly’ styles by using the filter bar in the top left.

If you’re still unsure about size or tossing up between styles, we’ll happily send extra styles to try at the cost of one! Just mention in the comment section at checkout which other pair you’d like to try, and we’ll send them along with your order at no extra cost (except during sales and promotions).

Simply contact us once you’ve decided on the perfect pair and we’ll email a returns label, so you can return any ill-fitting pair/s back to us free of charge. Please note we are unable to cover any customs/duties/applicable taxes.

Why don't you have half sizes?

Compared to Australian/American sizes, European sizes are much closer together. As we’re able to change the thickness of the footbed in most cases, this provides the ability to replicate the fit of a half-size.

If you’re unsure about sizing, see our Size Chart, or call us on +613 9509 5771.

What is The Fit Kit?

Every Bared style that includes our removable footbed (the majority of our fully-enclosed styles) comes with The Fit Kit.

If you’re unsure if a style has a removable footbed, use the ‘Orthotic Friendly’ filter in the top left corner. Our Fit Kit allows you to change the fit of your shoes to best suit your foot type.

Learn more about The Fit Kit.

I have narrow feet, will your shoes fit me?

Yes! Every Bared style that includes a removable footbed (the majority of our fully-enclosed styles) comes with The Fit Kit. This allows you to change the fit of your shoes to best suit your foot type.

Simply remove the full-length footbed and add the forefoot pad (found in The Fit Kit) to the bottom of the full-length footbed, then pop the full-length footbed back in the shoe. Immediately you will feel a snugger fit, plus you get bonus cushioning! Score!

Learn more about fitting narrow feet.

If you're looking at a style without a removable footbed and not sure it will work for your foot? Chat with us live to find out more, we have plenty of options to accommodate your foot type.

I have wide feet, will your shoes fit me?

Yes! Every Bared style that includes a removable footbed (the majority of our fully-enclosed styles) comes with The Fit Kit. This allows you to change the fit of your shoes to best suit your foot type.

To accommodate a wide fitting, simply remove the full-length footbed and replace it with the thinner version (found in The Fit Kit). Immediately you will feel a snugger fit, plus you get bonus cushioning! Score!

Learn more about fitting wide feet.

If you're looking at a style without a removable footbed and not sure it will work for your foot? Chat with us live to find out more - we have plenty of options to accommodate your foot type.

Exchanges & Returns

What is your exchange policy?

We'll always try to make sure your shoes fit just right, but sometimes - despite our many fitting options - some shoes and some feet just aren't a good match, or maybe you've changed your mind.

We'll offer an exchange, store credit or refund for any items purchased at full price that are returned in as-new condition within 60 days of purchase. Please note that refunds will be processed back to the same method of payment.

We'll also happily exchange or offer a store credit (for the amount paid) for sale items or items purchased at a discount that are returned in as-new condition within 60 days of purchase. If it's after 60 days we'd still like to help if we can, so please call or email us for a chat.

If a shoe is purchased as 'Final Sale', the sale is final. No exchanges or returns will be accepted.

For more information, see our Returns & Exchanges Policy.

How do I return my shoes?

If you haven’t found your dream shoe, we’ll happily send you alternative sizes or styles for you to try/compare at no cost to you! Just chat with us live and we can organise them in real-time.

Please note: we are unable to cover any customs/duties/applicable taxes (including the additional pairs we send).

Otherwise, we offer free returns worldwide! Simply email us at info@baredfootwear.com or give us a call at +613 9509 5771 and we’ll help arrange your return.

Third party purchases

Shoes purchased second-hand or through any resale website are not able to be returned or exchanged. For repair requests, please provide proof of purchase.

Can I exchange or return my sale purchase?

Sale purchases are not refundable but can be returned for store credit (that never expires!) or exchanged for an alternative size of the same style and colour only. Store credits are not transferable.

Please note, any style purchased at 'Final Sale' will not be eligible for a return, exchange or refunds.

Delivery

How will my order be sent?

We ship all international orders by DHL Express, FedEx or Australia Post!

Delivery times will vary depending on your location. Please be aware of your country's applicable customs duties and taxes, as we cannot be responsible for any additional costs incurred, including freight charges, refused shipment or unclaimed goods.

Do I have to pay import taxes?

For orders to the United States and Canada, any applicable taxes and duties will appear at checkout.

For other countries, payment of import taxes and duties may be required to release the goods into your country - please check the import thresholds for the country you are shipping to.

If any taxes and duties are payable, DHL or Australia Post will send an email notification advising this and will direct you to where you can make payment. Once payment has been made, your order will be to you within five business days.

Please check your country’s import taxes and duties prior to placing your order, as Bared cannot be held responsible for any additional costs incurred. Import taxes & duties calculators are readily available on the web.

Will customs hold my delivery?

Depending on your location, customs made hold your parcel. Please note, once your parcel is in the hands of our freight forwarders, customs and border control have a right to hold the parcel for any import-related questions.

In rare cases, you may be asked to contact DHL and verify your details. If you have any questions or need assistance, please chat with us live or call us on (03) 9509 5771.

Where will my parcel go if I'm not home?

Our parcels are sent with ‘Signature required’. If you will not be home to receive your parcel, the courier will be in touch to re-arrange delivery. If you select ‘Authority to Leave’, you are authorising your parcel to be delivered to and left at your nominated shipping address without requiring you to sign for delivery. Bared cannot be held responsible for any stolen or missing parcels.

Orders

I accidentally bought the wrong style or size! How do I change my order?

Oh no! Once your order is placed, we are unable to update the size or style. If you have purchased the wrong item, we suggest placing another order for the correct item and contacting us ASAP to cancel your initial purchase. We are only able to cancel orders that have not been dispatched.

We’re available seven days a week (during business hours). Alternatively, give us a call at +613 9509 5771.

You can email us at info@baredfootwear.com.

I placed an order and input my address incorrectly! Help!

Unfortunately, we are unable to make any changes to an order after it has been placed.

If you have purchased the wrong item, we suggest placing another order for the the correct item, and contacting us ASAP to cancel your initial purchase. We are only able to cancel orders that have not been dispatched.

If you have input the incorrect shipping address, you can redirect the parcel once it has been dispatched, by following the link supplied in your shipping notification email

We are unable to upgrade parcels to express shipping after placement.

I only received half my order?

If you ordered multiple pairs of shoes, they may be shipped separately, depending on the location of the stock. You will receive shipping notifications when your order is sent. Please allow a couple of extra days for your second pair to arrive, before you start to panic! ;)

Remember, during sale periods items may take up to 10 business days to be shipped.

Gift Cards

How Can I Purchase A Gift Card?

You can purchase a Bared gift card in store or online here.

All you have to do:

- Choose your E-Gift Card amount.

- Click ‘Buy Now’ and add a personalised note.

- Ensure you enter the email address you want the E-Gift Card to be sent to, proceed to check-out, and voila!

Why Are Gift Cards Issued In AUD?

Gift cards purchased from our website are in Australian Dollars only. This value will be converted to your local currency using the exchange rate at the time of redemption.

Can I Use My Gift Card In Store?

Yes! Your Gift Card is redeemable in store and online.

Gift Card Terms & Conditions

A gift card purchased in store and online will be emailed to the recipient as a digital copy. Gift vouchers purchased online are in AUD only. Available for use on full priced and sale items. Gift cards are not redeemable for cash and returned purchases will be refunded back to the original payment method. Gift cards are non-transferrable and to be treated like cash.

Website

Are the items in my cart reserved?

Adding shoes to your cart does not reserve the stock. Your shoes will only be secured once you have completed checkout.

You've sold out of my size! Can you let me know when it's back in stock?

No worries! We’ll happily notify you via email if you’re waiting on a style to be restocked.

Please make sure you’re logged into your account, select the size you’re after, click ‘Email When Restocked’, and we’ll get back to you!

Unfortunately, we won't be restocking that style if the option to sign up to be notified is unavailable.

Help! I can't make a profile on your website.

Please ensure you’ve correctly filled in the required fields that feature a red star. If you're still having trouble, please chat with us live, just look out for the bubble at the bottom right of your screen.

Alternatively, email info@baredfootwear.com or call +613 9509 5771.

I'm having issues with your website!

If you’re experiencing any technical difficulties with our website, please chat with us live and we'll help you straight away! Alternatively, email info@baredfootwear.com or call +613 9509 5771.

Help! I'm getting an error message at checkout.

If you’re receiving an error message when attempting to purchase, we suggest removing the items from your cart, logging out of your account, refresh your browser, log into your account and try purchasing again.

If you still have no luck, there are two common reasons you may see an error message at checkout: the address you have listed in your profile doesn't match your card's billing address, or we have sold out of an item you're trying to purchase (our website will not accept a payment for a shoe we do not have).

You can check your billing address is correct by clicking your name in the top right-hand side of the screen, and editing your Personal Information.

If your billing information is correct and you are still experiencing difficulties, try emptying your cart and re-adding the items you're wishing to purchase. If you're unable to re-add them, they have unfortunately sold out.

If you still experience difficulties, please chat with us live, just look for the bubble at the bottom right of your screen. Alternatively, call us on +613 9509 5771 or email us at info@baredfootwear.com. We’re readily available seven days a week, during business hours.

Payment

Do you have Buy Now Pay Later services?

Unfortunately, we don’t offer Buy Now Pay Later services at this stage.

Do you accept AMEX?

Yes! To pay using AMEX on our website, simply enter your card details at checkout.

Social Competitions

If I have won a pair of shoes, can I exchange them if they're not quite right?

Of course! We cover free shipping and returns worldwide. Simply email info@baredfootwear.com with your request and we'll arrange for them to be sent and provide you with a returns label.

Please note, we’re more than happy to cover the duties/taxes for one round of exchange. Unfortunately, due to the high costs of international exchanges, it will be at your cost after that.

More?

Does Bared have a VIP program?

Customers who have spent AUD$1500 in the preceding 18-month period will enjoy VIP benefits. We're still working on the ins and outs of our VIP program, but you can check your VIP status in your customer portal.

Sign up or log in to our website, and click on your name to access your customer portal. VIP status will be recalculated at the end of each calendar month.

I'm wondering...

If you have any further questions, we'd love to hear from you! Chat with us live on our website, just look for the bubble at the bottom right of your screen.

Alternatively, call us on +613 9509 5771, or email info@baredfootwear.com

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