Black Friday Boots Sale FAQs

Fitting & Product

I am unsure of my size, what size should I purchase?

If you're unsure about sizing, please refer to our Size Guide. We always recommend ordering your usual size. If you’re still unsure, please reach out to us on Live Chat or via phone at +613 9509 5771 and we can assist you with sizing.

Can you send me some extra shoes to try?

We love being able to send out extra shoes for you to try, it’s a great way to compare sizes and styles. Unfortunately, during sale periods we are not able to offer this service prior to you receiving your sale order

If you have received your sale order and wish to compare sizes please contact our Customer Service team via Live Chat, phone +613 9509 5771 or email info@baredfootwear.com.

Can I book a Virtual Fitting?

You sure can! We are available seven days a week from 9.30 am - 5.00 pm (AEDT). You can book an appointment here. Virtual fittings are a great way to confirm that the shoes you have purchased are a match made in heaven for your feet.

If you would like to have a chat with us regarding a future purchase, we would love to assist. If there are specific styles you want to discuss, please pop these in the notes section when you are booking your Virtual Fitting.

Can I put something on hold?

Unfortunately, we are unable to hold, lay-by or transfer items between stores during sale periods.

Orders & Delivery

Are the items in my cart reserved?

Adding items to your cart does not reserve them. Your items will only be secured once you have completed checkout.

Can I lay-by my order?

Unfortunately, we do not offer hold, lay-by or rainchecks on sale items. However, you will have the option to check out with ‘PayPal Pay in 4’.

The website has sold out of my size. Is it available in-store?

Unfortunately, if your size is sold out online, it means we are out of stock company-wide. If you would like to know when the shoe is restocked, please log in to your online account, click on the size you wish to purchase (eg. 38 – Notify Me), and then click ‘Email when Restocked’. You’ll be the first to know when we receive a re-stock.

Any purchase following a restock would be charged at full price as there are no rainchecks available.

If the item says, ‘Out of Stock’ we will not be reordering this item. Sorry!

Do I have to pay for shipping?

Yes, the standard shipping cost is USD$15.00 via FedEx, or USD$35.00 for Express via DHL Express.

When can I expect to receive my order?

Standard and express sale orders will be dispatched within 24 - 48 business hours.

If you’ve ordered multiple pairs of shoes, you may receive more than one parcel as our stock is spread across multiple locations. Unfortunately, we are unable to combine orders after they have been placed.

You will receive tracking notifications when your order is dispatched, in transit and delivered.

I placed an order and input my address incorrectly. Help!

Oh no! If you have not yet received a shipping notification via email, get in touch with us ASAP via Live Chat or call us at +613 9509 5771. Let us know your name, email address, order number and the correct address.

I only received half my order.

If you ordered multiple pairs of shoes, remember they may be shipped separately from different locations, depending on the location of the stock. It may take up to seven business days for us to ship all orders/parcels - please wait for this timeframe to elapse before you start to worry. You will receive shipping notifications when your order is dispatched.

Payment

How do I use my store credit or gift voucher during the promotion?

Simply add your shoes to the cart, and head to the checkout. From there, add your store credit or voucher code in the “discount code or gift card” field under your order summary, or at the payment stage of checkout. Don’t forget to click ‘Apply’!

If you are having any trouble with your store credit or gift voucher, please chat with us live, or request your gift card code via the Bared Virtual Assistant located in the chat bubble on our website.

If you’re concerned your size may sell out, we suggest purchasing the shoes and letting us know that you have a voucher, in the notes section at checkout. We will then apply your voucher to your purchase, and refund the amount you have overpaid on your credit card or alternate payment method.

Can I use two gift vouchers for one purchase?

You sure can! Simply add one code, click ‘Apply’, add the second code and click ‘Apply’ again. This will apply both your vouchers to your order. Ensure you are entering it in the final stage of checkout where it states 'Discount code/gift card' not the section that simply states 'Discount code' in your cart.

Can I transfer my store credit to someone else?

Unfortunately, we’re unable to transfer store credits. As much as we’d like to, there have been incidents of pesky scammers stealing them and we want to protect our customers.

Do you offer any ‘Buy Now, Pay Later’ options on sale purchases?

Yes! If you’re shopping internationally during the sale, you will have the option to check out with ‘PayPal Pay In 4’.

Do you offer PayPal shopping options on sale purchases?

Yes! PayPal options will be available during the sale. To avoid disappointment, PayPal will not be available on stock with available units of two or less.

Returns & Exchanges

Can I return shoes I purchased during the sale?

We’re happy to offer you either a size exchange at the sale price or store credit (for the amount paid) for any shoes purchased during the sale – we’ll even pay the return postage!

Unfortunately, we cannot refund sale items, and if a shoe is tagged as “Final Sale”, no exchanges or returns will be accepted.

Will you honour the sale price on exchanges?

We're more than happy to honour the sale price for a size swap of the same style, however, any colour or style change will be processed at full price.

If a shoe is tagged as “Final Sale”, no exchanges or returns will be accepted.

I accidentally bought the wrong style or size! How do I change my order?

Oh no! If you have not yet received a shipping notification via email, get in touch with us ASAP via Live Chat, phone at +613 9509 5771 or email and we will assist you.

If I return shoes, when can I expect my store credit?

Due to the high volume of orders during sales and promotions, please allow up to five business days after the shoes have arrived at our warehouse to receive your store credit/gift voucher via email.

Website & Customer Service

I can’t see sale prices?

Oh no! Please try a different browser or change your device, alternatively, shop in incognito mode.

I can’t get through to your phone line.

Online sales are a busy time at Bared. You might like to try chatting with us via Live Chat! Look for us on the right-hand corner of our website and we will be with you ASAP. Alternatively, you can select to receive a callback and one of our team members will return your call as soon as they are available (this will save you waiting on the phone and will hold your place in the queue). We’ll do our best to get back to you as soon as we can.

I’m having issues with your website.

If you’re having any issues shopping on our website, please try placing an order on another device (mobile, tablet, laptop or desktop) or use a different payment method (credit card/PayPal). You may find that you need to clear your browsing history/data, cookies and/or cache. If you’re having no luck, get in touch with us via the Live Chat bubble on the right of the browser and we can assist you. Alternatively, give us a call at +61 3 9509 5771 and we can process your order over the phone.

Keep in mind our phone line is often very busy during sale periods, so if you can’t get through please try again a bit later or request a callback and we’ll get back to you as soon as we can.

Alternatively, please try emptying your cart, logging out of your account, refreshing your browser, logging back in and re-adding the items to your cart. If you’re unable to re-add them, they may have unfortunately sold out.

Still have questions?

If you still have questions regarding our sale or your order, you can chat with us live here, or look out for the blue bubble on the bottom right of our website. Alternatively, please call (03) 9509 5771.

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