Mid Season Online Sale FAQs
About The Sale
When is the sale?
What are the terms & conditions of the sale?
Is everything on sale?
During The Sale
How do I receive a discount during the sale?
I can't see sale prices?
Will stock be replenished before the sale? Can I pre-order an item at the sale price?
Will there be a wait time?
I can’t get through on your phone line.
I'm unsure of my size, how do I determine what size to purchase?
Can I put something on hold?
How do I use my store credit or gift voucher during the promotion?
Can I use two gift vouchers for one purchase?
Can you send me some extra shoes to try?
Am I able to have a Virtual Fitting?
I’m having issues with your website.
Reservations, Stores & Payments
Are items in my cart reserved?
Can I lay-by my order?
The website has sold out of my size. Is it available in one of the stores?
What international courier do we use?
Do I have to pay for shipping?
Do you offer any 'Buy Now, Pay Later' shopping options on sale purchases?
Can I transfer my store credit to someone else?
Do you offer any 'PayPal' shopping options on sale purchases?
After The Sale
When can I expect to receive my order?
Can I return shoes I purchase during the sale?
Will you honour the sale price on exchanges?
I accidentally bought the wrong style or size! How do I change my order?
I placed an order and input my address incorrectly! Help!
If I return shoes, when can I expect my store credit?
I only received half my order?
Can't find what you're looking for?