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    The Big Bared Birthday Sale FAQs

    About The Sale

    When is the sale?

    The Big Bared Birthday Sale starts 3AM (PDT) Sunday 28th May (28/05/2023) until 6:59 AM (PDT) Wednesday 31st May 2023 (31/05/2023).

    What are the terms & conditions of the sale?

    Online Sale: Sale prices are as marked. Sale is online only and available only during the promotional period: 8AM (PDT) Sunday 28th May 2023 until 6:59AM (PDT) Wednesday 31st May 2023. No lay-bys, rain-checks or refunds are available. Sale purchases can be returned for store credit (that never expires!) or exchanged for an alternative size of the same style and colour only. Store credits are not transferable. Discounts are not valid in conjunction with any other offer or discount code, and not available on accessories, shoe care, gift cards or selected items on pre-order. If a shoe is tagged as “Final Sale”, no exchanges or returns will be accepted. To avoid disappointment, BNPL services will not be available on stock with two units or less.

    Is everything on sale?

    Our entire men’s and women’s footwear range is reduced by up to 50%. Accessories and shoe care are not included. Prices are as marked, and only while stock lasts. Pre-order stock will not be available during the sale period.

    Can I shop in-store during the sale?

    The Big Bared Sale is only available online. All stores will be open, no sale stock will be available.

    What are the terms and conditions for the Win Your Wishlist competition?

    Terms & Conditions: Total prize limit of AUD $1500. Competition ends 11:59 AEST 01/06/23. All entrants must have a Bared account to enter. Winner will be notified via email on 02/06/23. Prize not transferrable for cash. If a style is no longer in stock, an alternative will be provided.

    During The Sale

    How do I receive a discount during the sale?

    All shoes will be individually reduced in price on our website. Simply add the product to your cart and proceed to check out. Happy shopping! There is NO discount code to further reduce items, the sale is NOT in conjunction with any other offer.

    I can't see sale prices?

    Oh no! Please try a different browser or changing your device, alternatively, shop in incognito mode.

    Will stock be replenished before the sale? Can I pre-order an item at the sale price?

    Unfortunately not. The sale is only while current stock lasts.

    Will there be a wait time?

    Maybe. To manage the traffic on our website (and offer the best possible online experience!), we’ve limited the number of people on the website at one time. It should only take 1-2 minutes, and you’ll be shopping in no time!

    I can’t get through on your phone line.

    Online sales are a busy time at Bared. You can chat with us live! Look for us on the right hand corner of our website and we will be with you ASAP. Alternatively, you can select to receive a callback and one of our team members will return your call as soon as they are available (this will save you waiting on the phone) and we’ll do our best to get back to you as soon as we can.

    Alternatively, we have our own Virtual Assistant who may have the answers you are looking for! You can access it via the live chat bubble.

    I'm unsure of my size, how do I determine what size to purchase?

    If you're unsure about sizing, please refer to our Size Guide. You can also filter by size, colour, features and price under each category. It might be worth taking an inventory of your shoe wardrobe and figuring out your average European size! We always recommend you order your usual size.

    If you’re still unsure, print out the Bared Measuring Guide to measure your size more accurately. Alternatively, chat with us on live chat and we can assist you with this.

    Can I put something on hold?

    We are unable to hold, place items on lay-by or transfer items between stores during sale periods.

    How do I use my store credit or gift voucher during the promotion?

    To use your store credit or gift card online, add the shoes to your cart as normal and proceed to checkout. From there, add your store credit or voucher code in the space provided on the right. Click apply to apply your credit/voucher code.

    Ensure you are entering it in the final stage of checkout where it states 'discount code,gift card' not the section that simply states 'discount code' in your bag/cart.

    If your gift card code still doesn’t work, please chat with us live or request your gift card code via the Bared Virtual Assistant located in the bubble on our website. If you’re concerned your size may sell out, we suggest purchasing the shoes and letting us know that you have a voucher in the notes section at checkout. We will then apply your voucher to your purchase, and refund the amount you have overpaid on your credit card or PayPal account.

    Can I use two gift vouchers for one purchase?

    You sure can! Simply add one code, click apply, add the second code and click apply again! This will apply both your vouchers to your order. Ensure you are entering it in the final stage of checkout where it states 'discount code/gift card' not the section that simply states 'discount code' in your bag/cart.

    Can you send me some extra shoes to try?

    We love being able to send out extra shoes for you to try with your order. It’s a great way to compare sizes and styles. Unfortunately, we are unable to send out extra pairs with sale purchases.

    Am I able to have a Virtual Fitting?

    Unfortunately not. Due to the high volume of requests during the sale, we’re unable to offer Virtual Fittings. Virtual Fittings will be available by appointment from 3.30PM (PDT) Thursday 31st May 2023 and back to normal hours the following Monday.

    I’m having issues with your website.

    If you’re having any issues shopping on our website, please try placing an order on another device (mobile, tablet, laptop or desktop) or use a different payment method (credit card/PayPal). You may find that you need to clear your browsing history/data, cookies and/or cache. If you’re having no luck, get in touch with us via the live chat bubble on the right of the browser and we can assist you. Alternatively, give us a call on +61 3 9509 5771 and we can process your order over the phone.

    Keep in mind the phones are often very busy so if you can’t get through either try again a bit later or request a callback and we’ll get back to you as soon as we can.

    Alternatively, please try emptying your cart, logging out of your account, refreshing your browser and logging back in and re-adding the items to your cart. If you’re unable to re-add them, they have unfortunately sold out.

    Reservations, Stores & Payments

    Are items in my cart reserved?

    Adding shoes to your cart does not reserve the stock. Your shoes will only be secured once you have completed checkout.

    Can I lay-by my order?

    Unfortunately, not. We can’t offer lay-by or rainchecks on sale items.

    The website has sold out of my size. Is it available in one of the stores?

    If your size isn’t showing up on our website, then we are out of stock across all of our stores. If you would like to know when the shoe is re-stocked, please login to your online account, click on your size you wish to purchase (i.e. 38 – Notify me), and then click ‘Email when re-stocked’. You’ll be the first to know when we receive a re-stock. Any restock would be charged at full price as there are no rainchecks available.

    If the item says, ‘Out of stock’ we will not be reordering this item. Sorry!

    What international courier do we use?

    All international orders are sent via DHL Express with the exception of Singapore (orders under $420USD) and Hong Kong which are shipped by Australia Post.

    Do I have to pay for shipping?

    Shipping is FREE on orders over US$200 & over. Purchases under $200 will incur a shipping fee, which varies according to destination.

    Do you offer any 'Buy Now, Pay Later' shopping options on sale purchases?

    Yes! If you’re shopping internationally during the sale, you will have the option to check out with ‘PayPal Pay In 4’.

    Can I transfer my store credit to someone else?

    Unfortunately, we’re unable to transfer store credits. As much as we’d like to, there have been incidents of pesky scammers stealing them and we want to protect our customers.

    After The Sale

    When can I expect to receive my order?

    Sale orders may take up to 7 business days to leave our warehouse. If you’ve ordered multiple pairs of shoes, you may receive more than one parcel as our stock is spread across multiple locations. Unfortunately, we are unable to combine orders after they have been placed.

    International orders are sent via DHL Express or Australia Post, with tracking information sent upon dispatch.

    Can I return shoes I purchase during the sale?

    We’re happy to offer you either a size exchange or store credit (for the amount paid) for any shoes purchased during the sale. Unfortunately, we cannot refund sale items, and if the shoes are tagged with “Final Sale”, they are not ineligible for return, exchange or store credit.

    If you need to return your new Bared shoes, we now offer free return shipping worldwide! Please keep in mind if we are sending you out additional pairs to try, any applicable customs duties or taxes are at your expense.

    Will you honour the sale price on exchanges?

    We're more than happy to honour the sale price for a straight size swap of the same style, however, any colour or style change will be processed at full price.

    If a shoe is tagged with “Final Sale”, no exchanges or returns will be accepted.

    I accidentally bought the wrong style or size! How do I change my order?

    Oh no! If you’re order is shipped with DHL or Australia Post, you will be unable to redirect your parcel back to us so please get in touch with us via live chat, phone or email and we will assist you further.

    To ensure you don’t miss out on the shoes you want, we recommend placing another order. Please let us know once you have done so!

    I placed an order and input my address incorrectly! Help!

    Oh no! If you’re outside Australia and your order has been posted by DHL Express, you can access your Waybill number in your shipping confirmation email. From there, click through to DHL’s On Demand Delivery portal where you will be able to amend your address.

    If you’re outside Australia and your order has been posted by Australia Post, once your order has been shipped, you are unable to arrange a redirection to another address. Please get in touch with our team via live chat.

    If I return shoes, when can I expect my store credit?

    Due to the high volume of orders during sales and promotions, please allow up to 5 business days after the shoes have arrived at our warehouse to receive your store credit/gift card via email.

    I only received half my order?

    If you ordered multiple pairs of shoes, remember they may be shipped separately, depending on the location of the stock. It takes up to 7 business days for us to ship all orders - please wait for this timeframe to elapse before you start to worry! You will receive shipping notifications when your order is printed and sent.

    Can't find what you're looking for?

    If you still have questions, chat with us live on our website! Alternatively, you can access the Bared Virtual Assistant via the bubble on the right of your browser. Otherwise, please call us on +61 3 9509 5771.

    Still have questions?

    If you still have questions regarding our sale or your order, you can chat with us live here, or look out for the blue bubble on the bottom right of our website. Alternatively, please call (03) 9509 5771.

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