Black Friday Boots Sale FAQs
When is the sale?
How do I receive a discount during the sale?
Why isn’t everything on sale?
Will stock be replenished?
What are the terms & conditions of the sale?
Fitting & Product
I am unsure of my size, what size should I purchase?
Can you send me some extra shoes to try?
Can I book a Virtual Fitting?
Can I put something on hold?
Orders & Delivery
Are the items in my cart reserved?
Can I lay-by my order?
The website has sold out of my size. Is it available in-store?
Do I have to pay for shipping?
When can I expect to receive my order?
I placed an order and input my address incorrectly. Help!
I only received half my order.
How do I use my store credit or gift voucher during the promotion?
Can I use two gift vouchers for one purchase?
Can I transfer my store credit to someone else?
Do you offer any ‘Buy Now, Pay Later’ options on sale purchases?
Do you offer PayPal shopping options on sale purchases?
Returns & Exchanges
Can I return shoes I purchased during the sale?
Will you honour the sale price on exchanges?
I accidentally bought the wrong style or size! How do I change my order?
If I return shoes, when can I expect my store credit?
Website & Customer Service
I can’t see sale prices?
I can’t get through to your phone line.
I’m having issues with your website.