The Big Bared Birthday Sale FAQs
About The Sale
When is the sale?
What are the terms & conditions of the sale?
Is everything on sale?
Can I shop in-store during the sale?
What are the terms and conditions for the Win Your Wishlist competition?
During The Sale
How do I receive a discount during the sale?
I can't see sale prices?
Will stock be replenished before the sale? Can I pre-order an item at the sale price?
Will there be a wait time?
I can’t get through on your phone line.
I'm unsure of my size, how do I determine what size to purchase?
Can I put something on hold?
How do I use my store credit or gift voucher during the promotion?
Can I use two gift vouchers for one purchase?
Can you send me some extra shoes to try?
Am I able to have a Virtual Fitting?
I’m having issues with your website.
Reservations, Stores & Payments
Are items in my cart reserved?
Can I lay-by my order?
The website has sold out of my size. Is it available in one of the stores?
What international courier do we use?
Do I have to pay for shipping?
Do you offer any 'Buy Now, Pay Later' shopping options on sale purchases?
Can I transfer my store credit to someone else?
After The Sale
When can I expect to receive my order?
Can I return shoes I purchase during the sale?
Will you honour the sale price on exchanges?
I accidentally bought the wrong style or size! How do I change my order?
I placed an order and input my address incorrectly! Help!
If I return shoes, when can I expect my store credit?
I only received half my order?
Can't find what you're looking for?
Still have questions?
If you still have questions regarding our sale or your order, you can chat with us live here, or look out for the blue bubble on the bottom right of our website. Alternatively, please call (03) 9509 5771.