The Big Bared Sale FAQs
About The Sale
When is the sale?
Bared’s End Of Season Sale starts at 8 pm (PDT) Monday 1 August until 6:59 am (PDT) Thursday 4 August 2022.
What are the terms & conditions of the sale?
Online Sale: Sale is online only (not valid in-store) and available only during the promotional period: 8 pm (PDT) Monday, 1 August until 6:59 am (PDT) Thursday, 4 August 2022. No lay-bys, rain-checks or refunds available. Sale purchases can be returned for store credit (that never expires) or exchanged for an alternative size of the same style (if available), unless the style is discounted by 50% or more, after which the sale is final. Discounts are not valid in conjunction with any other offer or discount code, and are not available on collaboration and charity partnership styles, accessories, shoe care or any items on pre-order. To avoid disappointment, PayPal & BNPL services will not be available on stock with two units or less. Store credits are not transferrable. Final sales cannot be returned or exchanged.
Is everything on sale?
Yes! Our entire range will be reduced. Prices are as marked, and only while stock lasts.
During The Sale
How do I receive a discount during the sale?
All shoes will be individually reduced in price on our website. Simply add the product to your cart and proceed to check out. Happy shopping! There is NO discount code to further reduce items, the sale is NOT in conjunction with any other offer.
I can't see sale prices?
Oh no! Please try a different browser or change your device, alternatively, shop in incognito mode.
Will stock be replenished before the sale? Can I pre-order an item at the sale price?
Unfortunately, not. The sale is only while current stock lasts.
Will there be a wait time?
Maybe. To manage the traffic on our website (and offer the best possible online experience!), we’ve limited the number of people on the website at one time. It should only take 1-2 minutes, and you’ll be shopping in no time!
I can’t get through on your phone line.
Online sales are a busy time at Bared. You can chat with us Live! Look for the blue bubble on our website and we will get back to you ASAP. Alternatively, you can select to receive a callback and one of our team members will return your call as soon as they are available (this will save you waiting on the phone) or you can leave us a voicemail, and we’ll do our best to get back to you as soon as we can. We will return your voice message by the end of business each day.
Alternatively, we have our own Virtual Assistant who may have the answers you are looking for! You can access it via the blue live chat bubble.
I'm unsure of my size, how do I determine what size to purchase?
If you're unsure about sizing, please refer to our Size Chart. You can also filter by size, colours, features and price under each category. It might be worth taking an inventory of your shoe wardrobe and figuring out your average European size! We always recommend you order your usual size.
If you’re still unsure, print out the Bared Measuring Guide to measure your size more accurately. Alternatively, chat with us on Live Chat and we can assist you with this.
Can I put something on hold?
We are unable to hold, place items on layby or transfer items between stores during sale periods.
How do I use my store credit or gift voucher during the promotion?
To use your store credit or gift voucher online, add the shoes to your cart as normal and proceed to checkout. From there, add your store credit or voucher code in the space provided on the right. Click apply to apply your credit/voucher code.
Ensure you are entering it in the final stage of checkout where it states 'discount code, gift card' not the section that simply states 'discount code' in your bag/cart.
If your gift voucher code still doesn’t work, please chat with us live or request your gift voucher code via the Bared Virtual Assistant located in the blue bubble. If you’re concerned your size may sell out, we suggest purchasing the shoes and letting us know that you have a voucher in the notes section at checkout. We will then apply your voucher to your purchase, and refund the amount you have overpaid on your credit card or PayPal account.
Can I use two gift vouchers for one purchase?
You sure can! Simply add one code, click apply, add the second code and click apply again! This will apply both your vouchers to your order. Ensure you are entering it in the final stage of checkout where it states 'discount code/gift card' not the section that simply states 'discount code' in your bag/cart.
Can you send me some extra shoes to try?
We love being able to send out extra shoes for you to try with your order. It’s a great way to compare sizes and styles. Unfortunately, we are unable to send out extra pairs with sale purchases.
If you’re outside Australia, once our sale has ended. Please get in touch with our Customer Service team via the blue Live Chat bubble on the bottom right of your browser and they will be able to assist you.
Am I able to have a Virtual Fitting?
Unfortunately not. Due to the high volumes of requests during the sale, we’re unable to offer Virtual Fittings. Virtual Fittings will be available again from Friday 5th August.
I’m having issues with your website.
If you’re having any issues shopping on our website, please try placing an order on another device (mobile, tablet, laptop or desktop) or use a different payment method (Credit Card/PayPal). You may find that you need to clear your browsing history/data, cookies and/or cache. If you’re having no luck, get in touch with us via the blue Live Chat bubble on the right of the browser and we can assist you. Alternatively, give us a call on +61 3 9509 5771 and we can process your order over the phone.
Keep in mind the phones are often very busy so if you can’t get through either try again a bit later or leave us a voicemail and we’ll get back to you as soon as we can.
Alternatively, please try emptying your cart, logging out of your account, refreshing your browser and logging back in and re-adding the items to your cart. If you’re unable to re-add them, they have unfortunately sold out.
What are the terms and conditions of the Wishlist Competition?
Total prize limit of $1500. Competition ends 11:59 AEST 04/08/22. Winner will be notified via email on 05/08/22. Prize not transferrable for cash. If a style is no longer in stock, an alternative will be provided.
Reservations, Stores & Payments
Are items in my cart reserved?
Adding shoes to your cart does not reserve the stock. Your shoes will only be secured once you have completed checkout.
Can I lay-by my order?
Unfortunately, not. We don't accept laybys or rainchecks on sale items.
The website has sold out of my size. Is it available in one of the stores?
If your size isn’t showing up on our website, then we are out of stock across all of our stores. If you would like to know when the shoe is re-stocked, please login to your online account, click on your size you wish to purchase (i.e. 38 – Notify me), and then click ‘Email when re-stocked’. You’ll be the first to know when we receive a re-stock.
If the item says, ‘Out Of Stock’ we will not be reordering this item. Sorry!
What international courier do we use?
All international orders are shipped via DHL express shipping.
Do I have to pay for shipping?
Shipping is FREE on orders over $200USD & over. Purchases under $200 will incur a $10USD shipping fee for standard post.
Do you offer any 'Buy Now, Pay Later' shopping options on sale purchases?
Yes! If you’re shopping internationally during the sale, you will have the option to check out with ‘PayPal Pay In 4’
To avoid disappointment, BNPL services will not be available on stock with two units or less.
Can I transfer my store credit to someone else?
Unfortunately, we’re unable to transfer store credits. As much as we’d like to, we’ve experienced a high volume of pesky scammers stealing them and want to protect our customers.
Do you offer any 'PayPal' shopping options on sale purchases?
Yes! To avoid disappointment, PayPal will not be available on stock with two units or less.
After The Sale
When can I expect to receive my order?
Sale orders may take up to 7 business days to leave our warehouse. If you’ve ordered multiple pairs of shoes, you may receive more than one parcel as our stock is spread across multiple locations. Unfortunately, we are unable to combine orders after they have been placed.
International orders are sent via DHL Express, with tracking information sent upon dispatch.
Can I return shoes I purchase during the sale?
We’re happy to offer you either a size exchange or store credit (for the amount paid) for any shoes purchased during the sale. Unfortunately, we cannot refund sale items, and if your shoes were purchased at a discount of 50% or more, they are deemed final sale and are ineligible for return, exchange or store credit.
Please keep in mind if you need to return your new Bared shoes, return postage costs, plus any applicable customs duties or taxes, if we are sending you out additional pairs to try, are at your expense.
Will you honour the sale price on exchanges?
We're more than happy to honour the sale price for a straight size swap of the same style, however, any colour or style change will be processed at full price.
If a shoe is purchased at 50% off or more, the sale is final - no exchanges or returns will be accepted.
I accidentally bought the wrong style or size! How do I change my order?
Oh no! If you haven’t received a shipping notification via email, chat with us at the bottom right of your screen and we’ll do our best to update your order.
If you have received a shipping notification with tracking information via email, your order has already been shipped and unfortunately, we won’t be able to change it.
To ensure you don’t miss out on the shoes you want, we recommend placing another order and redirect your parcel back to us. Please let us know once you have done so!
If you’re located within Australia,
- Find your Australia Post shipping notification.
- Click your tracking number.
- Follow the links to redirect your parcel back to Bared Footwear - 15 Hamilton Street, Oakleigh VIC 3166.
If you’re located outside Australia, you will be unable to redirect your parcel back to us so please get in touch with us via live chat, phone or email and we will assist you further.
I placed an order and input my address incorrectly! Help!
Oh no! If you have not yet received a shipping notification via email, get in touch with us ASAP. Let us know your name, order number and the correct address.
If you’re within Australia, if you have received a shipping notification with tracking, via email, your order has already been shipped and we won't be able to amend your address. You can redirect your parcel by going to your Australia Post shipping notification email and follow the links to arrange for the parcel to be redirected to the correct address. It only takes a few seconds.
If you’re in New Zealand, once your order has been shipped you are unable to arrange a redirection to another address. Please get in touch with our team via live chat. If you’re outside Australia and New Zealand, once your order has been shipped, you can access your Waybill number in your shipping confirmation email. From there, click through to DHL’s On Demand Delivery portal where you will be able to amend your address.
If I return shoes, when can I expect my store credit?
Due to the high volume of orders during sales and promotions, please allow up to five business days after the shoes have arrived at our warehouse to receive your store credit/gift voucher via email.
I only received half my order?
If you ordered multiple pairs of shoes, remember they may be shipped separately, depending on the location of the stock. It takes up to 7 business days for us to ship all orders - please wait for this timeframe to elapse before you start to panic. ;) You will receive shipping notifications when your order is printed and sent.
Can't find what you're looking for?
If you still have questions, chat with us live on our website! Alternatively, you can access the Bared Virtual Assistant via the blue bubble on the right of your browser. Otherwise, please call us on +61 3 9509 5771.