Online sales are a busy time at Bared. You can chat with us live! Look for us on the right hand corner of our website and we will be with you ASAP. Alternatively, you can select to receive a callback and one of our team members will return your call as soon as they are available (this will save you waiting on the phone) and we’ll do our best to get back to you as soon as we can.

Alternatively, we have our own Virtual Assistant who may have the answers you are looking for! You can access it via the live chat bubble.

If you're unsure about sizing, please refer to our Size Guide. You can also filter by size, colour, features and price under each category. It might be worth taking an inventory of your shoe wardrobe and figuring out your average European size! We always recommend you order your usual size.

If you’re still unsure, print out the Bared Measuring Guide to measure your size more accurately. Alternatively, chat with us on live chat and we can assist you with this.

To use your store credit or gift card online, add the shoes to your cart as normal and proceed to checkout. From there, add your store credit or voucher code in the space provided on the right. Click apply to apply your credit/voucher code.

Ensure you are entering it in the final stage of checkout where it states 'discount code,gift card' not the section that simply states 'discount code' in your bag/cart.

If your gift card code still doesn’t work, please chat with us live or request your gift card code via the Bared Virtual Assistant located in the bubble on our website. If you’re concerned your size may sell out, we suggest purchasing the shoes and letting us know that you have a voucher in the notes section at checkout. We will then apply your voucher to your purchase, and refund the amount you have overpaid on your credit card or PayPal account.

If you’re having any issues shopping on our website, please try placing an order on another device (mobile, tablet, laptop or desktop) or use a different payment method (credit card/PayPal). You may find that you need to clear your browsing history/data, cookies and/or cache. If you’re having no luck, get in touch with us via the live chat bubble on the right of the browser and we can assist you. Alternatively, give us a call on +61 3 9509 5771 and we can process your order over the phone.

Keep in mind the phones are often very busy so if you can’t get through either try again a bit later or request a callback and we’ll get back to you as soon as we can.

Alternatively, please try emptying your cart, logging out of your account, refreshing your browser and logging back in and re-adding the items to your cart. If you’re unable to re-add them, they have unfortunately sold out.

Unfortunately, not. We can’t offer lay-by or rainchecks on sale items.

If your size isn’t showing up on our website, then we are out of stock across all of our stores. If you would like to know when the shoe is re-stocked, please login to your online account, click on your size you wish to purchase (i.e. 38 – Notify me), and then click ‘Email when re-stocked’. You’ll be the first to know when we receive a re-stock. Any restock would be charged at full price as there are no rainchecks available.

If the item says, ‘Out of stock’ we will not be reordering this item. Sorry!

Shipping is FREE on orders over US$200 & over. Purchases under $200 will incur a shipping fee, which varies according to destination.

Unfortunately, we’re unable to transfer store credits. As much as we’d like to, there have been incidents of pesky scammers stealing them and we want to protect our customers.

Sale orders may take up to 7 business days to leave our warehouse. If you’ve ordered multiple pairs of shoes, you may receive more than one parcel as our stock is spread across multiple locations. Unfortunately, we are unable to combine orders after they have been placed.

International orders are sent via DHL Express or Australia Post, with tracking information sent upon dispatch.

We’re happy to offer you either a size exchange or store credit (for the amount paid) for any shoes purchased during the sale. Unfortunately, we cannot refund sale items, and if the shoes are tagged with “Final Sale”, they are not ineligible for return, exchange or store credit.

If you need to return your new Bared shoes, we now offer free return shipping worldwide! Please keep in mind if we are sending you out additional pairs to try, any applicable customs duties or taxes are at your expense.

We're more than happy to honour the sale price for a straight size swap of the same style, however, any colour or style change will be processed at full price.

If a shoe is tagged with “Final Sale”, no exchanges or returns will be accepted.

Oh no! If you’re order is shipped with DHL or Australia Post, you will be unable to redirect your parcel back to us so please get in touch with us via live chat, phone or email and we will assist you further.

To ensure you don’t miss out on the shoes you want, we recommend placing another order. Please let us know once you have done so!

Oh no! If you’re outside Australia and your order has been posted by DHL Express, you can access your Waybill number in your shipping confirmation email. From there, click through to DHL’s On Demand Delivery portal where you will be able to amend your address.

If you’re outside Australia and your order has been posted by Australia Post, once your order has been shipped, you are unable to arrange a redirection to another address. Please get in touch with our team via live chat.